Re: Corrective Actions for Southern Ohio Internal Compliance Audit

From
Amanda Fults <amanda.fults@thekey.com>
To
Laura Horval <lhorval@thekey.com>
CC
Will Reid <wreid@thekey.com>, Steve Sudberry <ssudberry@thekey.com>, Compliance <compliance@thekey.com>, Audra Williams <audraw@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Mon, 9 Dec 2024 14:10:26 -0600
Folder
INBOX
--00000000000028a49b0628dbf5e0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much Laura. I will close this out now. :) On Sat, Dec 7, 2024 at 9:39=E2=80=AFAM Laura Horval wr= ote: > Good Morning Amanda, > > I did a random audit of 10 caregiver files for you. Things are looking > significantly better with annual evals. From my audit we were at > approximately 75% with the caregiver annual evals (previously it was 50%.= ) > We are having those hosting orientation use the certificate that you shar= ed > effective immediately to make sure that our percentage of proof of > orientation goes up. I am so sorry that was not captured correctly in the > past. Please let me know if you have any questions or if you need anythin= g > more from me. > > On Fri, Dec 6, 2024 at 12:48=E2=80=AFPM Laura Horval = wrote: > >> Good Afternoon Amanda, >> >> Per our conversation this afternoon I will get you an audit done by next >> Tuesday. We are great on background checks but will need to make sure we >> are doing the orientation certificate moving forward (prior to this they >> were having caregivers do a quiz to prove attendance.) Annual evals will= be >> completed by the end of the year. I will send you a final update of my >> audit next week. Thank you! >> >> >> On Fri, Dec 6, 2024 at 12:33=E2=80=AFPM Laura Horval wrote: >> >>> Good Afternoon Amanda, >>> >>> Do you have time for a quick call today? I want to make sure I give you >>> exactly what you need. >>> >>> On Fri, Dec 6, 2024 at 12:29=E2=80=AFPM Amanda Fults >>> wrote: >>> >>>> Hi Laura, >>>> Following up on this. The corrective action summary was due on Nov >>>> 28th. Can you please give me an update? Thanks so much. >>>> >>>> On Thu, Nov 7, 2024 at 2:13=E2=80=AFPM Laura Horval wrote: >>>> >>>>> Good Afternoon Amanda, >>>>> >>>>> Thank you for this information. We will be reviewing this as a team. >>>>> >>>>> On Thu, Nov 7, 2024 at 3:03=E2=80=AFPM Amanda Fults >>>>> wrote: >>>>> >>>>>> Hi Team, >>>>>> As discussed on our call today, below are the corrective actions to >>>>>> be completed by November 28th. Here is the Southern Ohio Master >>>>>> audit spreadsheet >>>>>> for >>>>>> you to reference. I have also attached the blank certificate to use= for >>>>>> proof of orientation. >>>>>> >>>>>> Once the corrective actions have been completed, please email me >>>>>> a summary of your findings and results for our records. Let me know = if you >>>>>> have any questions or concerns. >>>>>> >>>>>> *Corrective Actions:* >>>>>> >>>>>> - >>>>>> >>>>>> Audit 10 active caregiver files for compliance with required >>>>>> documents >>>>>> >>>>>> >>>>>> Additionally, as per our discussion today, I am excited to share >>>>>> that the compliance team has created a drive with State Compliance >>>>>> Requirements >>>>>> . >>>>>> Each state folder has subfolders which contain requirements per the >>>>>> specific state regulations and TheKey standards. >>>>>> >>>>>> The subfolde

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