--00000000000086a7b505e4a74b19 Content-Type: text/plain; charset="UTF-8" Hi Tim, We have completed the coding for the Caregiver Connect app and it will not work in Canada. Do you have a few caregivers we can have use the app this week to verify everything works as expected before we make it widely available? Thanks, Amy On Tue, Jul 19, 2022 at 9:10 AM Timothy Thomas wrote: > Ok thanks Amy. > > On Tue, Jul 19, 2022 at 10:45 AM Amy Freeman wrote: > >> Hi Tim, >> >> We ran into some issues with the ID lengths in the Canadian ClearCare >> that led to some significant development work. I will have an update for >> you by the end of the week with the test plan. >> >> Amy >> >> On Tue, Jul 19, 2022 at 7:39 AM Tori Porter-Martin > tori.portermartin@thekey.com> wrote: >> >>> Hi Tim, >>> >>> Adding @Amy Freeman from the Product team here to >>> provide timing for the Canada launch. >>> >>> Thanks, >>> Tori >>> >>> On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas wrote: >>> >>>> Thank you Toni. Is there a rough timeline for Canada? >>>> >>>> On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin >>> tori.portermartin@thekey.com> wrote: >>>> >>>>> Dear all, >>>>> >>>>> A new version of the Caregiver Connect App has been released to the >>>>> Apple and Google Play app stores. All new downloads of the app from the app >>>>> stores will be the new version, Caregiver Connect 2.0. Existing users who >>>>> have auto-updates enabled on their phones have received the updated version >>>>> over the last few weeks while the Product team managed a phased rollout. We >>>>> will now focus on the remaining business-wide rollout of the app to achieve >>>>> the goal of full adoption and daily use. >>>>> >>>>> This week, we will be rolling out the app to the remainder of existing >>>>> app users (those who were using Caregiver Connect 1.0): >>>>> >>>>> - >>>>> >>>>> Tuesday, 7/19: Texting Caregivers via ClearCare to encourage those >>>>> without app auto-updates to visit the app stores and download the new >>>>> version, with follow-up messages on Thursday, 7/21 and Tuesday, 7/26 >>>>> >>>>> >>>>> - >>>>> >>>>> Throughout the week and next week: Holding app review/Q&A sessions >>>>> with office staff so anyone who wishes can familiarize themselves with >>>>> Caregiver Connect 2.0 and ask questions >>>>> >>>>> >>>>> Next week, we will begin onboarding new US locations who have not yet >>>>> used the app. I will email those teams directly. Please note that locations >>>>> who have tech-specific needs (i.e. Nebraska, Canada) will be onboarded at >>>>> an appropriate time once the Product team has completed those features. >>>>> >>>>> Please let me know if you have any questions. >>>>> >>>>> Thanks and best, >>>>> >>>>> Tori >>>>> >>>>> -- >>>>> *Tori Porter-Martin* >>>>> Director of Implementation and Support >>>>> >>>>> tori.portermartin@thekey.com >>>>> 410-991-9564 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Ple