Re: 1000000000055014 Janet Davies (Montreal) - POC Needs Care Notes & CG License For Insurance Reimbiursement - [#594037]

--0000000000004930a8060cde8e42 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc and Tim, We have never spoken with Zenon, we don't even have his name on file. We dealt with Mike Pasternak concerning this case. It was very clearly explained by myself what type of caregivers we hire. A PSW was *NEVER *requested. On Tue, Dec 19, 2023 at 10:06=E2=80=AFAM Marc Atkinson = wrote: > Hi Tim, > > As I recall from my conversation with Zenon, he did say that he was eithe= r > told by us or was under the impression that Sumera was a PSW. > > On Tue, 19 Dec at 10:02 AM , Timothy Thomas wrote: > More importantly, was this requirement stated to Maria at the time of the > assessment? > > On Tue, Dec 19, 2023 at 9:59=E2=80=AFAM Joey Taylor > wrote: > >> Good Morning Marc, >> >> The caregiver (Sumera) is not a PSW. We hire: >> 1. PSW >> 2. RNs from the Country of Origin >> 3. Caregivers with experience >> >> Sumera fits into category 3. Therefore she has no licence. >> >> On Tue, Dec 19, 2023 at 9:49=E2=80=AFAM Marc Atkinson wrote: >> >>> Good Morning, >>> >>> I wanted to follow up on this to see if your office has been able to >>> locate anything relating to CG Sumera Ali being a licensed PSW? The for= mer >>> client's son is requesting this documentation to send to the client's >>> insurance company for reimbursement. >>> >>> Thank you. >>> >>> On Mon, 18 Dec at 9:47 AM , Timothy Thomas wrote: >>> adding @Joey Taylor . Let me know if this was >>> received. >>> >>> On Fri, Dec 15, 2023 at 4:45=E2=80=AFPM Marc Atkinson >>> wrote: >>> >>>> Hi Maria and Nikita, >>>> >>>> =E2=80=8BPlease see my note below regarding former client Janet Davies= ( >>>> https://montreal.clearcareonline.ca/clients/1000000000055014/). I am >>>> hoping one of you can assist us with this. Janet's son Zenon is seekin= g >>>> some sort of documentation which shows that our CG Sumera Ali is a lic= ensed >>>> PSW. He told me that his mother's insurance company, Manulife, definit= ely >>>> needs this in order to approve their claim for them to get reimbursed = for >>>> the four shifts we provided care for her. >>>> >>>> Please let me know what sort of documentation that can be provided, if >>>> any. Thank you. >>>> >>>> >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> >> >> -- >> Joey Taylor >> *General Manager Montreal* >> 514-907-5065 >> TheKey.ca >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > 594037:611100 > --=20 Joey Taylor *General Manager Montreal* 514-907-5065 TheKey.ca [image: TheKey] --0000000000004930a8060cde8e42 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc and Tim, We have never spoken with Zenon, w= e don't=C2=A0even have his