Hi,
Thank you for the update and for the support from you, Ashley, Tim and HR.
I really appreciate the recognition and the clarity on the targets going
forward.
I'm fully aligned and looking forward to a strong October and end of year!
Best regards,
Isabelle
Le jeu. 16 oct. 2025, à 12 h 51, Julia Jenkins <jujenkins@thekey.com> a
écrit :
> Hi Isabelle,
>
> Thank you for the insights. We appreciate all of your efforts in September
> and beyond!
>
> We have approval from Ashley, Tim and HR to proceed with your new hire
> commission guarantee for September. Your updated September total is $3197
> CAD.
>
> Please note that for October and future months, both the SOC and Activity
> targets must be met to qualify for the commission guarantee. Looking
> forward to seeing all of your success this month!
>
> Thank you,
>
> On Wed, Oct 15, 2025 at 2:31 PM Isabelle Grondin <
> isabelle.grondin@thekey.com> wrote:
>
>> Hi Julia and Christopher,
>>
>> Thank you for getting back to me and clarifying the September results.
>>
>> Over the past quarter, I Led the organization of the Circle of Care
>> networking and collaborations event in Montréal, which my manager and I had
>> discussed as part of our market development strategy. The initial
>> conversation with the residence had taken place before I joined or just
>> about my training period but the full planning and execution were
>> entrusted by me.
>>
>> The event was a great success, it positioned us very strongly in the
>> Westmount market, where many of our most qualified clients and referral
>> partners are located. Given the diversity of attendees, I adapted all
>> communications and invitations either in French or English to ensure full
>> engagement and to reflect the professional expertise of each participant.
>>
>> We’ve already begun receiving emails from professionals who want to work
>> with us or schedule partnership meetings.
>>
>> In parallel, I still managed to cover my SAP account, which remains my
>> main quarterly target.
>> Many of the new accounts I developed through this event were not yet in
>> Salesforce, which explains why some of this progress isn’t immediately
>> reflected in the system. Still these relationship are now actively moving
>> forward, and I’m confident they’ll translate into measurable results very
>> soon.
>>
>>
>> Considering the broader development impact and the momentum generated, I
>> would be grateful if we could take this into account in the
>> September commission review.
>>
>> Regards,
>> Isabelle
>>
>>
>> Isabelle Grondin
>>
>> *Directrice du développement client / **Home Care Liaison*
>>
>> Cell : 438-699-9311 Bur : 514-907-5065
>>
>> TheKey.ca <http://thekey.ca/>
>>
>>
>> [image: TheKey]
>>
>>
>> Le mer. 15 oct. 2025 à 16:11, Julia Jenkins <jujenkins@thekey.com> a
>> écrit :
>>
>>> Hi Isabelle,
>>>
>>> Apologies for the delay, as I have been out of office since Friday. Your
>>> September activity target was adjusted to 88 due to your time off which
>>> means you achieved your activity target in September.
>>>
>>> The other criteria for the new hire commission guarantee is achieving
>>> your SOC target, which unfortunately did not happen in September.
>>>
>>> Please let us know if you have any further questions.
>>>
>>> On Fri, Oct 10, 2025 at 8:23 AM Isabelle Grondin <
>>> isabelle.grondin@thekey.com> wrote:
>>>
>>>> Hi Julia and Christopher,
>>>>
>>>> Thank you for your emails. I have a few questions, and I thought it
>>>> might be easier to connect with you both together.
>>>>
>>>> For the month of September, I was away for two weeks (approved at
>>>> hiring), from September 8 to September 22. My target was supposed to be
>>>> adjusted, but it seems that it wasn’t.
>>>> Yes, my activity numbers look a little less glamorous than usual, not
>>>> exactly my favorite thing to see on the Canadian report with Amanda and
>>>> Celest 😏.
>>>>
>>>> This should also factor into the guaranteed $2,000.
>>>> I’ve reviewed the September 2025 report and would love to go over a few
>>>> points with you. I understood the previous one but this vacation time off,
>>>> I'm not too sure.
>>>>
>>>> Thanks so much,
>>>> Isabelle
>>>>
>>>>
>>>>
>>>> Le mer. 8 oct. 2025, à 11 h 34, Julia Jenkins <jujenkins@thekey.com> a
>>>> écrit :
>>>>
>>>>> Good morning,
>>>>>
>>>>> I'm writing with an important, positive update regarding your New Hire
>>>>> Commission Guarantee opportunity!
>>>>>
>>>>> As you know, this guarantee is designed to help you earn a steady
>>>>> income as you ramp up your client base with TheKey, offering you the chance
>>>>> to earn $2,000 per month for achieving select targets during your first six
>>>>> months on goal.
>>>>>
>>>>>
>>>>> *Strategic Shift in Commission Criteria*To align with our company's
>>>>> Q4 sales focus on growth, we are making a strategic shift in the criteria
>>>>> for earning this commission guarantee, effective with your September
>>>>> results and all months moving forward: *SOC targets* and *Activity
>>>>> targets.*
>>>>>
>>>>> This change emphasizes the most critical driver of our business:
>>>>> bringing on new clients. Our entire sales team is focused on driving new
>>>>> business and maintaining consistent activities with our strategic accounts.
>>>>>
>>>>>
>>>>> *Maximize Your Guarantee*To ensure you take full advantage of this
>>>>> incentive, be sure to closely monitor your monthly Starts of Care (SOCs)
>>>>> and activity actuals against your targets on the HCL Scorecard
>>>>> <https://us-west-2b.online.tableau.com/#/site/mydata/views/HCLScorecard_17250494858060/Scorecard?:iid=2>
>>>>> .
>>>>>
>>>>> Please note: This supplemental incentive opportunity ends after your
>>>>> sixth month on goals. For full details on this offering, please refer to
>>>>> your signed 2025 Home Care Liaison Incentive Plan.
>>>>>
>>>>> We're excited to see you drive new business growth! Please let your
>>>>> manager know if you have any questions.
>>>>>
>>>>>
>>>>> Thank you,
>>>>>
>>>>> --
>>>>> Julia Jenkins
>>>>> Director, Revenue Operations
>>>>> *Please note my email address has changed:*
>>>>> jujenkins@thekey.com
>>>>> Mobile: (805) 717-7606
>>>>> TheKey.com <https://thekey.com/>
>>>>> <https://thekey.com>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Isabelle Grondin
>>>>
>>>> *Directrice du développement client / **Home Care Liaison*
>>>>
>>>> Cell : 438-699-9311 Bur : 514-907-5065
>>>>
>>>> TheKey.ca <http://thekey.ca/>
>>>>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>> Julia Jenkins
>>> Director, Revenue Operations
>>> *Please note my email address has changed:*
>>> jujenkins@thekey.com
>>> Mobile: (805) 717-7606
>>> TheKey.com <https://thekey.com/>
>>> <https://thekey.com>
>>>
>>
>
> --
> Julia Jenkins
> Director, Revenue Operations
> *Please note my email address has changed:*
> jujenkins@thekey.com
> Mobile: (805) 717-7606
> TheKey.com <https://thekey.com/>
> <https://thekey.com>
>
--
Isabelle Grondin
*Directrice du développement client / **Home Care Liaison*
Cell : 438-699-9311 Bur : 514-907-5065
TheKey.ca <http://thekey.ca/>
[image: TheKey]