Hi Allison,
We have versapay training coming up so currently there are very few of us
who could explain this well. That being said, I will reach out to Chris to
let him know the system is changing and what (if any) action needs to be
taken. It sounds like the emails she received were just outlining the
possible scenarios. It appears she does pay by credit card and so I will
confirm if she will automatically be switched over to versapay or if we
need something from them.
Thanks,
Cheryl
On Fri, Apr 14, 2023 at 12:49 PM Allison Brennan <allison.brennan@thekey.com>
wrote:
> Hi Team,
>
> This email was sent to the billing department on April1 regarding concerns
> about versapay and personal Credit Card Information.
>
> Client reports that no one has replied to this email.
>
> Is someone able to respond to the Son* Chris Devlin *Copied in this
> email and explain how the new Versapay works?
>
> I know everyone get swamped with emails, so I hope someone on this thread
> can help with this client concern
>
> Thank you for your attention to this matter
>
> Take Care
>
>
> Allison Brennan
>
> *Client Success Manager*
>
>
> *Office: 519-954-2111*
>
> *Direct Line: 437-216-2865*
>
> *Fax: 519-489-1370*
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> ---------- Forwarded message ---------
> From: Joan Devlin <joan.devlin@me.com>
> Date: Fri, Apr 14, 2023 at 12:38 PM
> Subject: Fwd: Billing Credit card confusion - re: Joan Devlin
> To: <allison.brennan@thekey.com>
>
>
> Hope you get this Allison
> Joan
>
> Begin forwarded message:
>
> *From: *Joan Devlin <joan.devlin@me.com>
> *Subject: **Billing Credit card confusion - re: Joan Devlin*
> *Date: *Apr 1, 2023 at 11:09 PM
> *To: *ali.malik@thekey.com
>
>
> Hi Ali,
> This is Joan's son writing. Wow, all these changes and email addresses
> are pretty confusing. Especially for a senior. We try to get my mom not
> to send financial info over a computer. Mavencare, Home Care Assistance,
> The Key and email addresses that you don't want her to respond to. This
> transition looks from an outsider like me in software and security
> compliance like the kind of thing no-one should respond to. Just saying....
>
> So she gets an email from you yesterday (March 31st) saying you don't have
> a credit card save and she is to fill out a form.
> But... March 30th the email you sent said "if we have your credit card
> information on file or if you are currently automatically charged for
> services provided, no further action is required."
>
> We also have an email from December 9th, 2022 also acknowledging that you
> have her credit card and charge it weekly.
>
> So this is not good. You are putting deadlines in for next week - which
> implies urgency - yet other correspondence from you in the same week says -
> "no action is needed".
>
> Which is it? I would appreciate it if someone who my Mom trusts, can
> explain this in clear and simple terms (in writing). I will be instructing
> her not to provide anything until she has run this by me.
>
> Thanks
> Chris Devlin
> chris.devlin.ctfd@gmail.com
>
>