--00000000000040a96805f94f1a7c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable thank you so much, I look forward to the training session as I need to know how to answer these questions moving forward Take Care Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Fri, Apr 14, 2023 at 1:22=E2=80=AFPM Cheryl Cartwright wrote: > Hi Allison, > > We have versapay training coming up so currently there are very few of us > who could explain this well. That being said, I will reach out to Chris t= o > let him know the system is changing and what (if any) action needs to be > taken. It sounds like the emails she received were just outlining the > possible scenarios. It appears she does pay by credit card and so I will > confirm if she will automatically be switched over to versapay or if we > need something from them. > > Thanks, > > Cheryl > > On Fri, Apr 14, 2023 at 12:49=E2=80=AFPM Allison Brennan allison.brennan@thekey.com> wrote: > >> Hi Team, >> >> This email was sent to the billing department on April1 regarding >> concerns about versapay and personal Credit Card Information. >> >> Client reports that no one has replied to this email. >> >> Is someone able to respond to the Son* Chris Devlin *Copied in this >> email and explain how the new Versapay works? >> >> I know everyone get swamped with emails, so I hope someone on this threa= d >> can help with this client concern >> >> Thank you for your attention to this matter >> >> Take Care >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Joan Devlin >> Date: Fri, Apr 14, 2023 at 12:38=E2=80=AFPM >> Subject: Fwd: Billing Credit card confusion - re: Joan Devlin >> To: >> >> >> Hope you get this Allison >> Joan >> >> Begin forwarded message: >> >> *From: *Joan Devlin >> *Subject: **Billing Credit card confusion - re: Joan Devlin* >> *Date: *Apr 1, 2023 at 11:09 PM >> *To: *ali.malik@thekey.com >> >> >> Hi Ali, >> This is Joan's son writing. Wow, all these changes and email addresses >> are pretty confusing. Especially for a senior. We try to get my mom no= t >> to send financial info over a computer. Mavencare, Home Care Assistance= , >> The Key and email addresses that you don't want her to respond to. This >> transition looks from an outsider like me in software and security >> compliance like the kind of thing no-one should respond to. Just saying= .... >> >> So she gets an email from you yesterday (March 31st) saying you don't >> have a credit card save and she is to fill out a form. >> But... March 30th the email you sent said "if we have your credit card >> information on file or if you are currently automatically charged for >> services provided, no further action is required." >> >>