Attaching this for visibility. We had several issues this past weekend.
Mavencare Jira’s - Follow-up Report (June 2022)...
<https://docs.google.com/document/d/18mbLkQl-mBEbu3-_g-l5Jn5gs7aDukWKfYGWxn9Eggc/edit?usp=drive_web>
On Mon, Jun 13, 2022 at 9:25 AM Taneshia Persaud <
taneshia.persaud@thekey.com> wrote:
> Thanks, Tim.
>
> Sounds good. We booked some time on Wed/Thu this week.
>
> Best,
>
> Taneshia
>
> On Mon, Jun 13, 2022 at 9:21 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Thanks Taneshia,
>>
>> Let me see if I can get clarification on this. In the meantime, please
>> set up the clearcare training with Cheryl this week and onboard any new
>> clients there.
>>
>> Stay tuned
>> Tim
>>
>> On Fri, Jun 10, 2022 at 3:30 PM Taneshia Persaud <
>> taneshia.persaud@thekey.com> wrote:
>>
>>> Good afternoon Tim,
>>>
>>> Please see attached as a follow-up to my initial report.
>>>
>>> Same issues as before. Now the IT responses mainly consist of "we are
>>> unable to reproduce the issue" and then the tix gets closed/canceled or the
>>> status gets changed to "Pending Training" - not sure what that means!
>>>
>>> On the Action Sheet
>>> <https://docs.google.com/spreadsheets/d/1whfQIuRrY0nGEM9n_qP9Ay2xMhRj4OdWuRHMzYqfjQM/edit#gid=0>,
>>> Payroll-Adjustment tab, you can see how the ongoing booking sets errors
>>> have affected caregiver payroll (under payments resulting in very upset
>>> employees). Ali can also speak to rebates/refunds we had to issue to
>>> clients/families who were overcharged for duplicate bookings or rate
>>> increases that were charged earlier than scheduled start dates.
>>>
>>> Lastly, I'm still having to spend a lot of time verifying caregiver
>>> check in/outs because they are unable to check in/out (one or both)
>>> themselves. Vince said caregivers should be able to still complete their
>>> tasks. However, I've had a few caregivers report they are unable to. This
>>> is a major problem, as we cannot get updates from them if this is indeed
>>> the case.
>>>
>>> Best,
>>>
>>> Taneshia
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
>
> *Taneshia Persaud*, RPN, GCP
> General Manager - Toronto
> 416-855-2333 ext#281
>
> *Please note my email has changed:*
> Taneshia.Persaud@TheKey.com
> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
> [image: TheKey] <http://thekey.com/>
>
--
*Taneshia Persaud*, RPN, GCP
General Manager - Toronto
416-855-2333 ext#281
*Please note my email has changed:*
Taneshia.Persaud@TheKey.com
<https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
[image: TheKey] <http://thekey.com/>