----==_mimepart_65ea3cdb1cf95_1f73fb9373e81106673976 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Per our payment policy, we do require our clients to be = on autopay, and approval for not being on autopay (through Versapay) with= a credit/debit card or a PAD/checking account needs to be sought from Ti= m and our Senior Director of OTC Laszlo Kovacs. Moving forward, we need b= oth Tim's and Laszlo's approval for a client to not be on autopay. Re= garding the credit card, we do have a valid and signed PAF on file from t= he client which states that we can process payment automatically. I apolo= gize, but I looked for the correspondence regarding payments for this cli= ent, and I couldn't locate the instance where it was stated that the clie= nt can pay via Etransfer and not be on autopay. Let me connect with o= ur finance managers to see what the next steps are. For now, I will send = in for a refund of the unapplied credit card payments back to the client'= s card and place this week's invoice into dispute so it doesn't get charg= ed, until this gets sorted out.=C2=A0 Thank you! = = On Thu, 7 Mar at 5:10 PM , Marc Atkinson wrote:= = = Hi Shawntel,=C2=A0 = = Thank you for letting us know. I will send this to our Payment Applicati= on team immediately, to get this resolved and have the appropriate funds = returned to the client's credit card.=C2=A0 = = = = = = = On Thu, 7 Mar at 12:54 PM , Shawntel Sousa wrote: Hi team, = = I am not sure who added tags to this clients profile - I only added E-Tr= ansfer but someone added PAD and Credit Card - they pay by e-transfer(cre= dit card is on file as a just incase, this was requested by billing) but = we have been charging them by credit card and they have been paying by e-= transfer.=C2=A0 = = We will need to credit them back all the credit card payments immediatel= y. This client came from a referral of ours and they are extremely upset.= =C2=A0 = = Please ensure that the credit card is removed from the client payment pr= ofile. = = The E-transfers come from Dwayne Lashyn.=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 ----==_mimepart_65ea3cdb1cf95_1f73fb9373e81106673976 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Per our payment policy, we do require our clients to be = on autopay, and approval for not being on autopay (through Versapay) with= a credit/debit card or a PAD/checking account needs to be sought from Ti= m and our Senior Director of OTC Laszlo Kovacs. Moving forward, we need b= oth Tim's and Laszlo's approval for a client to not be on autopay. Regarding the credit card, we do have a valid and signed= PAF on file from the client which states that we can process payment aut= omatically. I apologize, but I looked for the correspondence