Congratulations Cameron!!! You are a rock ⭐️ star. Keep up that dedication
and compassion 😃I appreciate you and thank you for all you do!
Warm Regards,
Tammy Ciocatto
General Manager Santa Rosa-Napa | TheKey
Office: 707-851-6390
Cell: 707-529-1559
[image: TheKey]
On Wed, Mar 18, 2026 at 12:08 PM Bridgett Scherer <bscherer@thekey.com>
wrote:
> Hi Everyone,
>
> We have a *LOT* of wins to cover, so bear with us on the length of this
> email!
>
> Our CSM Pulse NPS continues to stay strong at *90.4*—our
> highest-performing metric to date. To celebrate, the Quality Team wanted to
> highlight a few "best-in-class" moments from our recent surveys. We see
> every score that comes through, and while we can't fit everyone in this
> thread, your hard work does not go unnoticed.
>
> Check out these highlights:
> *🌟 Maria Licoudis, Montreal*: “Professional, thorough evaluation of
> client, very accommodating with changing schedule requests, and excellent
> customer service, excellent follow-up
>
> *✨ Cameron MacGregor, Napa:* “Cameron was very good at explaining Key and
> the benefits of using your services. He worked very quickly to find a
> caregiver that would be a good fit for my wife.”
>
> *💫 Yara Tiznado, San Diego: *“I think a rating of 10 means she's the
> best - that's what I intend to convey. She's kind, compassionate,
> responsive, efficient, and on top of things. She takes extra care to make
> sure things are done right. She's a lovely person and a terrific case
> manager. The Key is fortunate to have her, and so are we.”
>
> *⭐ Kristen Bantam, Nebraska:* “Kristen has been so helpful,
> knowledgeable, professional and genuine. She is a great listener,
> communicator and and is committed to building a team that connects with
> Philip's personality and needs. I know that scheduling in this business is
> challenging...I appreciate her willingness to work with us on this journey.
> Her compassion and commitment to both the client and family and the team is
> inspiring and much appreciated.”
>
> *🌟 Katelynne Kline, Spokane:* “Katelynn was wonderful. She took time
> explaining how the long term health insurance works with my Dad. She was
> warm and friendly putting both my Mom and Dad at ease.”
>
> *✨ Sherrie Wright, Connecticut: *“Sherrie is excellent. She is always
> willing to talk about the care given to my mom. Sherrie even makes and
> receives calls over the weekend. She listens to all the concerns I have
> about my mom’s care. I never feel rushed off the phone and she always has
> suggestions and solutions to any issue that may arise. Sherrie and the
> other staff at the key maintain excellent communication about the care they
> provide for my mom.”
>
> *💫 Ashley Alford, Milwaukee: *“Ashley is everything you’d want in a care
> liaison- friendly, kind, communicative, etc. she really made this process
> easy!”
>
> *⭐ Laurie Brangi, Connecticut: *“I really enjoy working with Laurie
> Brangi. She understands what I am going through and does her best to match
> us with caregivers who can help us. She checks in with us regularly and is
> always upbeat and positive.”
>
> *🌟 Moriya Ozer, Austin*: “She's an asset to [TheKey]. She came to my
> mother's house back on 12/30/25, where my brother and I interviewed her. We
> were impressed with her expertise and genuineness. Unfortunately at that
> time we decided to stay with Home Instead. We are now part of your family
> and happy with Moriya's results and promptness. Definitely an A+. Thank you
> TheKey.”
>
> *✨ Rita Mayorga, San Diego:* “As a new client I found Rita Mayorga very
> professional in appearance and in her conversation with myself as well as
> the patient. Rita has been extremely prompt with communication. Rita has
> checked in frequently to see that all goals are being reached. Rita has a
> gift for trouble shooting circumstances and then submitting solutions that
> are very reasonable but always open to further discuss. Rita is an asset to
> your company.”
>
> *💫 Andora Alvarez, Los Gatos*: “It is always nice to have an occasional
> face to face. Adds dimension to who we are working with. Andora always has
> our backs. She is very responsive to our calls and comments. We appreciate
> her knowledge and advice. She helps us to understand the Key. IOHO: Andora
> is a TRUE Key asset”
>
> *⭐ Kristal Parris, Toronto:* “Kristal has been attentive, has strong
> communication skills and been very helpful in getting me up to speed with
> plans & possible changes to my grandmother’s care. Her responsiveness to
> emails has been very quick and aligned with prioritization. I understand
> not every email is as urgent as another but I feel her organization has
> been fantastic so far.”
>
> *🌟 Jennifer Hitchcock, Los Gatos: *“Have already given Jennifer's phone
> number to a friend needing caregiver help!”
>
> *✨ Jodi Ranses, Sarasota:* “Jodi is such a lifesaver! She has always been
> available and gets us what is needed. She is so friendly and pleasant to
> deal with. She is a great source of information and is very professional.”
>
> *💫 Dominique Jacobs, Montreal: *“We've had an excellent working
> relationship. There have been a number of challenging situations and we
> have come up with excellent strategies and solutions. Dominique is great!”
>
> *⭐ Kymberly Moran, Sacramento:* “Kymberly demonstrated a rare passion and
> dedication to her work. The time she spent getting to know my mom and me
> was greatly appreciated and refreshing in the current environment of poor
> work ethic and lack of accountability I have observed at recent assisted
> living facilities. I am grateful to have met her and the company is
> fortunate to have her.”
>
> *🌟 Shannon Sorenson, Portland: *“Shannon was thoughtful, easy to talk
> to, answered all my questions and brought a feeling of calm reassurance
> with her. She has been very helpful and tolerant of all my questions and
> insecurities, and always offers reassurance that what I am feeling is
> "normal" and that my husband's reactions are expected and that it will all
> work out and be fine.”
>
> *✨ Tina Sawyer, Raleigh: *“Tina really listened to me. Very attentive and
> understands the challenges of a caregiver.”
>
> *💫 Melissa Lancaster, Nashville:* “Melissa is prompt, responsive,
> friendly, professional, and easy to work with. She listens and asks
> appropriate questions.”
>
> *⭐ Krista Lalonde, Toronto*: “Krista has been very easy to work with and
> has been a wealth of information. She continues to guide us exceptionally
> well as we navigate the world of professional caregivers. We trust that
> this level of support will continue.”
>
> *🌟 Shawntel Sousa, Calgary:* “Shawntel as always provided outstanding
> service, and rapid response. A top performer who should be recognize for
> his on going efforts.”
>
> *✨ Ama Danesi, Central LA:* “Ama was very professional. She covered all
> bases for future services, in detail. Ama was very comforting in making us
> feel like we made the right choice. She is definitely an asset to the
> company. Even though we receive an account manager, Ama reassured us that
> she would be available for any additional assistance.”
>
> *✨Keep shining, superstars!✨*
>
>
> Bee Scherer
>
> National Director, Client Experience | TheKey
>
> Mobile: 425.429.1064
> <https://thekey.com>
>