Re: Celebrating Excellence: CSM Pulse Survey Update

--0000000000004812c6064d556be2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I love reading all the kudos to our shining stars! Great job @Kymberly Mora= n ! Our team is lucky to have such a kind, dedicated soul representing us. =F0=9F=92=9C On Wed, Mar 18, 2026 at 5:07=E2=80=AFPM Tammy Ciocatto wrote: > Congratulations Cameron!!! You are a rock =E2=AD=90=EF=B8=8F star. Keep = up that > dedication and compassion =F0=9F=98=83I appreciate you and thank you for = all you do! > > Warm Regards, > > > Tammy Ciocatto > > General Manager Santa Rosa-Napa | TheKey > > Office: 707-851-6390 > > Cell: 707-529-1559 > > > [image: TheKey] > > > On Wed, Mar 18, 2026 at 12:08=E2=80=AFPM Bridgett Scherer > wrote: > >> Hi Everyone, >> >> We have a *LOT* of wins to cover, so bear with us on the length of this >> email! >> >> Our CSM Pulse NPS continues to stay strong at *90.4*=E2=80=94our >> highest-performing metric to date. To celebrate, the Quality Team wanted= to >> highlight a few "best-in-class" moments from our recent surveys. We see >> every score that comes through, and while we can't fit everyone in this >> thread, your hard work does not go unnoticed. >> >> Check out these highlights: >> *=F0=9F=8C=9F Maria Licoudis, Montreal*: =E2=80=9CProfessional, thorough= evaluation of >> client, very accommodating with changing schedule requests, and excellen= t >> customer service, excellent follow-up >> >> *=E2=9C=A8 Cameron MacGregor, Napa:* =E2=80=9CCameron was very good at e= xplaining Key >> and the benefits of using your services. He worked very quickly to find = a >> caregiver that would be a good fit for my wife.=E2=80=9D >> >>