Happy early Canada Day! I hope you enjoy the weekend! Sorry to bother you
on the day off but thank you so much for confirming that you got them!
Much appreciated,
On Fri, Jun 30, 2023 at 10:41 AM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hey Alexa,
>
> It's a holiday in Canada so the majority of operations staff is off today
> and Monday. Luckily, I am around today but am helping out with the on-call.
> I will let you know if I receive them.
>
> Thanks,
>
> On Fri, Jun 30, 2023 at 1:36 PM Alexa Graziani <agraziani@thekey.com>
> wrote:
>
>> Hi Joey and Jon,
>>
>> I see Tim's OOO today, but I'm hoping you're around to help me make sure
>> the forms still work since the change was implemented EOD yesterday.
>>
>> I am going to place test contact us and job inquiry forms on both the
>> Winnipeg and Montreal sites. Please let me know if you receive them.
>>
>> Sincerely,
>>
>> On Tue, Jun 27, 2023 at 9:40 AM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Thank you!
>>>
>>> On Tue, Jun 27, 2023 at 6:19 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Alexa,
>>>>
>>>> Sounds good. I'm adding @Jon Eckrich <jon.eckrich@thekey.com> who
>>>> oversees recruitment so that he's in the loop.
>>>>
>>>> Clear to proceed,
>>>> Thanks
>>>>
>>>> On Fri, Jun 23, 2023 at 12:23 PM Alexa Graziani <agraziani@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> After reviewing the functionality on all websites, we will only need
>>>>> to make this change for Winnipeg and Montreal because those are the only
>>>>> locations that have the form on the actual website. The other website all
>>>>> push applicants to a chat or to Clearcare.
>>>>>
>>>>>
>>>>> To confirm, this change means:
>>>>>
>>>>> 1) We would be only having form tracking for clients forms and remove
>>>>> career application form tracking in CallRail
>>>>> *Montreal *contact us:
>>>>> https://www.homecareassistancemontreal.ca/contact.html
>>>>> *Winnipeg *contact us:
>>>>> https://www.homecareassistancewinnipeg.ca/contact-us-2/
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 2) We route leads for:
>>>>>
>>>>> *Montreal* to montreal-recruitment@thekey.com on this form
>>>>> https://e.homecareassistancemontreal.ca/
>>>>>
>>>>> *Winnipeg* to winnipeg-recruitment@thekey.com on this form
>>>>> https://www.homecareassistancewinnipeg.ca/caregiver-application/
>>>>>
>>>>>
>>>>> Have you informed both teams about the change? Once you confirm they
>>>>> are prepared for it, I will let the web dev team know they are approved to
>>>>> implement the changes.
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> On Thu, Jun 22, 2023 at 6:01 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Got it, thanks Alexa
>>>>>>
>>>>>> On Wed, Jun 21, 2023 at 7:24 PM Alexa Graziani <agraziani@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Thanks for confirming the list is correct.
>>>>>>>
>>>>>>> Tim - these have been set up and you're on the other thread.
>>>>>>>
>>>>>>> Sincerely,
>>>>>>>
>>>>>>> On Wed, Jun 7, 2023 at 5:13 PM Alexa Graziani <agraziani@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Joey,
>>>>>>>>
>>>>>>>> You can actually fill out a whole list of people! That will end up
>>>>>>>> being a distribution email so that everyone gets it.
>>>>>>>>
>>>>>>>> Adding Tim and setting up time for next week.
>>>>>>>>
>>>>>>>> Sincerely,
>>>>>>>>
>>>>>>>> On Fri, Jun 2, 2023 at 9:14 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hey Alexa,
>>>>>>>>>
>>>>>>>>> I have filled out the forms and attached the specific individuals
>>>>>>>>> who are responsible for those departments. I would like to discuss having a
>>>>>>>>> back-up as well in case someone is on vacation!
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> On Thu, Jun 1, 2023 at 7:50 PM Alexa Graziani <
>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Can do! I'm OOO for tomorrow and much of next week. So if you can
>>>>>>>>>> fill out this document by EOD Tuesday, I can set up a time to go over next
>>>>>>>>>> steps the following week.
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 1, 2023 at 12:07 PM Joey Taylor <
>>>>>>>>>> joey.taylor@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hey Alexa and Megan,
>>>>>>>>>>>
>>>>>>>>>>> My team is going through the calls from last week (the ones in
>>>>>>>>>>> red), I will get a report shortly on why certain ones were not entered!!
>>>>>>>>>>> This change works for me, would we be able to set up a quick
>>>>>>>>>>> meeting beforehand just to make sure I understand everything completely?
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 1, 2023 at 1:56 PM Alexa Graziani <
>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Joey,
>>>>>>>>>>>>
>>>>>>>>>>>> In order to better optimize our paid advertising, we will need
>>>>>>>>>>>> to make a change to the forms in Callail.
>>>>>>>>>>>>
>>>>>>>>>>>> The change means we will no longer be tracking the job
>>>>>>>>>>>> submissions in callrail and just track the contact us form. That way, we
>>>>>>>>>>>> are only optimizing off of contact us submissions in Google Ads.
>>>>>>>>>>>>
>>>>>>>>>>>> This means the recruiting team would not get notified in
>>>>>>>>>>>> Callrail. Instead, they would get a notification email from the website.
>>>>>>>>>>>>
>>>>>>>>>>>> The next steps would be to work with you to iron out who would
>>>>>>>>>>>> need to receive each email in this document.
>>>>>>>>>>>> <https://docs.google.com/spreadsheets/d/1pRWL0cinuiPmgrbTFMK-jCFy3g9DXU8F-PJdqYNOsBg/edit#gid=0>
>>>>>>>>>>>> Then we would get final approval on the process change from Angie and work
>>>>>>>>>>>> with Tech to make the changes.
>>>>>>>>>>>>
>>>>>>>>>>>> Does this change work for you? Happy to set up a call to talk
>>>>>>>>>>>> it through if it's easier.
>>>>>>>>>>>>
>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Alexa Graziani
>>>>>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>> agraziani@thekey.com
>>>>>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Joey Taylor
>>>>>>>>>>>
>>>>>>>>>>> *Regional Care Solutions Manager*
>>>>>>>>>>>
>>>>>>>>>>> 514-907-5065
>>>>>>>>>>>
>>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>>
>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Alexa Graziani
>>>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>> agraziani@thekey.com
>>>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Joey Taylor
>>>>>>>>>
>>>>>>>>> *Regional Care Solutions Manager*
>>>>>>>>>
>>>>>>>>> 514-907-5065
>>>>>>>>>
>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>
>>>>>>>>> [image: TheKey]
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Alexa Graziani
>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>> * Please note my email has changed: *
>>>>>>>> agraziani@thekey.com
>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Alexa Graziani
>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>> * Please note my email has changed: *
>>>>>>> agraziani@thekey.com
>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Alexa Graziani
>>>>> Senior Marketing Manager - Consumer Growth
>>>>> * Please note my email has changed: *
>>>>> agraziani@thekey.com
>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>> (650) 416-1538 Ext. 181538
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>> (650) 416-1538 Ext. 181538
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Alexa Graziani
>> Senior Marketing Manager - Consumer Growth
>> * Please note my email has changed: *
>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>> (650) 416-1538 Ext. 181538
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
>
> Joey Taylor
>
> *Regional Care Solutions Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
--
Alexa Graziani
Senior Marketing Manager - Consumer Growth
* Please note my email has changed: *
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
(650) 416-1538 Ext. 181538
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>