--000000000000c2347f05e936e032 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, I'll put you in touch with Gabrielle Wolfe who may be able to help you with the scripting for the answering service. I'll do an intro email on another thread. On Tue, Sep 20, 2022 at 6:46 PM Isabelle La wrote: > Hi Cheryl - are you speaking of the scripting specifically just for after > hours calls? If so, I can put you in touch with the PM for Frax. If you= =E2=80=99re > talking about scripting in general for the prompts when folks call in, I > can talk to you about that since there is also a US Standard IVR that we > were told needs to be rolled out and in place consistently for all. > > On Tue, Sep 20, 2022 at 5:42 PM Cheryl Cartwright > wrote: > >> Isabelle, I could use your thoughts on things with the scripting for our >> service if you have some time tomorrow? I just want to hear how other >> offices in the States are doing things if they use a similar service. >> Perhaps if you're not the right person you could direct me towards a lea= der >> that has a service taking overflow calls during business hours. >> >> Thanks, >> >> Cheryl >> >> On Tue, Sep 20, 2022 at 4:50 PM Isabelle La wrote: >> >>> Okay - I've moved again on the calendar to evening of Monday, 9/26 >>> >>> On Tue, Sep 20, 2022 at 12:40 PM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Isabelle, >>>> >>>> I have spoken with Tim and we are going to go live with the merge at >>>> end of day Monday as the answering services are quite complex and need= time >>>> for re-programming. >>>> >>>> Joey, I will continue taking intakes while Taylor is away. >>>> Angie, we will keep our on-call for this week and weekend and move to >>>> June next week for Tuesday. This means the schedule this week for on-c= all >>>> Thursday will need to be a member of your team for Waterloo and Oakvil= le >>>> and one of our team members for Toronto. >>>> >>>> Thanks for all your patience, >>>> >>>> Cheryl >>>> >>>> >>>> >>>> >>>> >>>> On Tue, Sep 20, 2022 at 3:06 PM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Hi Isabelle, >>>>> >>>>> We will be ready to go for end of day tomorrow for the complete merge= . >>>>> We had so many adjustments to make with the service and they won't be= ready >>>>> until tomorrow. Is this okay to confirm end of day Wednesday? >>>>> >>>>> Thanks, >>>>> >>>>> Cheryl >>>>> >>>>> -- >>>>> *Cheryl Cartwright* >>>>> Director of Care >>>>> Home Care Assistance >>>>> Office: 416-488-8777 >>>>> Toronto, ON (EST) >>>>> torontohomecareassistance.ca >>>>> >>>>> --- >>>>> Read Our Testimonials >>>>> Join Our Newsletter >>>>> >>>>> We Are Hiring! >>>>> >>>>> Champions of Longevity >>>>> ccartwright@homecareassistance.com >>>>> >>>> >>>> >>>> -- >>>> *Cheryl Cartwright* >>>> Director of Care >>>> Home Care Assistance >>>> Office: 416-488-8777 >>>> Toronto, ON (EST) >>>> torontohomecareassistance.ca >>>> >>>> --- >>>> Read Our Testi