--0000000000009368c805e9261ca8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl - are you speaking of the scripting specifically just for after hours calls? If so, I can put you in touch with the PM for Frax. If you=E2= =80=99re talking about scripting in general for the prompts when folks call in, I can talk to you about that since there is also a US Standard IVR that we were told needs to be rolled out and in place consistently for all. On Tue, Sep 20, 2022 at 5:42 PM Cheryl Cartwright wrote: > Isabelle, I could use your thoughts on things with the scripting for our > service if you have some time tomorrow? I just want to hear how other > offices in the States are doing things if they use a similar service. > Perhaps if you're not the right person you could direct me towards a lead= er > that has a service taking overflow calls during business hours. > > Thanks, > > Cheryl > > On Tue, Sep 20, 2022 at 4:50 PM Isabelle La wrote: > >> Okay - I've moved again on the calendar to evening of Monday, 9/26 >> >> On Tue, Sep 20, 2022 at 12:40 PM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Hi Isabelle, >>> >>> I have spoken with Tim and we are going to go live with the merge at en= d >>> of day Monday as the answering services are quite complex and need time= for >>> re-programming. >>> >>> Joey, I will continue taking intakes while Taylor is away. >>> Angie, we will keep our on-call for this week and weekend and move to >>> June next week for Tuesday. This means the schedule this week for on-ca= ll >>> Thursday will need to be a member of your team for Waterloo and Oakvill= e >>> and one of our team members for Toronto. >>> >>> Thanks for all your patience, >>> >>> Cheryl >>> >>> >>> >>> >>> >>> On Tue, Sep 20, 2022 at 3:06 PM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Isabelle, >>>> >>>> We will be ready to go for end of day tomorrow for the complete merge. >>>> We had so many adjustments to make with the service and they won't be = ready >>>> until tomorrow. Is this okay to confirm end of day Wednesday? >>>> >>>> Thanks, >>>> >>>> Cheryl >>>> >>>> -- >>>> *Cheryl Cartwright* >>>> Director of Care >>>> Home Care Assistance >>>> Office: 416-488-8777 >>>> Toronto, ON (EST) >>>> torontohomecareassistance.ca >>>> >>>> --- >>>> Read Our Testimonials >>>> Join Our Newsletter >>>> >>>> We Are Hiring! >>>> >>>> Champions of Longevity >>>> ccartwright@homecareassistance.com >>>> >>> >>> >>> -- >>> *Cheryl Cartwright* >>> Director of Care >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> ccartwright@homecareassistance.com >>> >> > > -- > *Cheryl Cartwright* > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our New