--000000000000e5d73d05f202faea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Erica, for looking into this and providing a quick response. How would you like the communication to go out to all those affected in Canada? Did corporate want to send an email, or would you like me to post this to the leadership team? Please let me know what direction you would like to take. Kind regards, Chuck On Wed, Jan 11, 2023 at 12:37 PM Erica Smith wrote: > Hi Charles, > > Following up here. According to our rep there will still be maintenance i= n > Canada this Friday - as indicated by the notification you are seeing. I > asked what the specific user impact would be, as it will not be to the > scale of what was discussed in terms of the planned US outage. > > Here is what he shared with me below - in regards to what to expect: > > *WellSky will perform scheduled maintenance to enhance the performance an= d > stability of the Canadian Personal Care platform. During the maintenance > window users may experience intermittent errors, including errors > navigating their agency site, and clocking in and out within the Canadian > Platform. We expect the entire maintenance to take one hour, but we have > scheduled a wider window in the event issues are uncovered.* > > > It seems as though the biggest issue *might* be clock in/clock out. With > that said, I am adding in Amy Freeman (Product Owner for the CG Connect > app) -- our app will still allow for clock in/out. If needed, we could > potentially provide an audit of clock ins that occur during the outage, > unsure of the volume you would expect during the scheduled maintenance, > etc. > > > Best, > > Erica > > On Wed, Jan 11, 2023 at 8:23 AM Erica Smith wrote: > >> Hi Charles, >> Thank you for flagging - we have not heard anything regarding maintenanc= e >> in Canada from our rep. I will reach out to her now and circle back >> quickly. >> Best, >> Erica >> >> Sent from my iPhone >> >> On Jan 11, 2023, at 8:00 AM, Charles Terlesky > cterlesky@homecareassistance.com> wrote: >> >> =EF=BB=BF >> Hi Ken and Erica, >> >> Just for clarification - the USA Clear Care is not scheduled for >> maintenance on Jan 13, but what about the Canadian Clearcare? I see a >> notification on Canadian Clear Care that the maintenance is still schedu= led. >> >> Can you please confirm for us? >> >> Regards, >> Chuck >> >> On Wed, Jan 11, 2023 at 6:17 AM Ken Citron wrote: >> >>> Can you speak with Julia? After the communication in yesterday=E2=80= =99s >>> weekly announcements we probably need a clear communication to field >>> leadership today that they do not need prepare as discussed. >>> >>> >>> On Jan 10, 2023, at 4:58 PM, Erica Smith wrote: >>> >>> =EF=BB=BF >>> Hi All, >>> >>> Clear Care has informed us that they will *NOT* be moving forward with >>> their planned maintenance this weekend, and the outage discussed on tod= ay's >>> announcement call will not take place. >>> >>> Clear Care ha