--000000000000e2f52405f2120a82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Charles, Apologies for the delay. If you and Timothy don't object, I think that posting this to your leadership team makes sense. The outage for the Canadian sites is slated to last between 15-60 minutes. CC has sent an email out to CA users with helpful info. Copying below, as it might be helpful to just post their messaging exactly: ---- On *Friday, January 13, at 11:00pm Central Time*, there will be a maintenance window affecting the WellSky Personal Care *(formerly ClearCare)* solution. As part of this update, *we expect a downtime of 15 = =E2=80=93 60 minutes*. During this window: - Admins will not be able to access the system (app or mobile). - Caregivers will be unable to clock in or out. - Alerts and messages will not be sent or received. - Safe Mode will be accessible during the downtime window. **Agency Admins will be able to log in to https://safemode.clearcareonline.ca to view client and caregiver schedules for the week.* - Real-time updates will be available on the status page. ---- The only caveat --- caregivers will be able to use the Caregiver Connect app to clock in/out, and we can provide you an audit report of everyone who clocked in/out during the outage (in which case your team can manually make these updates in Clear Care. @Amy Freeman -- is this correct? Or will this outage be short enough (less than 2 hours), so our app will be able to communicate these clock ins/outs back to Clear Care once uptime resumes? Best, Erica On Wed, Jan 11, 2023 at 12:38 PM Charles Terlesky wrote: > Thanks, Erica, for looking into this and providing a quick response. > > How would you like the communication to go out to all those affected in > Canada? Did corporate want to send an email, or would you like me to post > this to the leadership team? > > Please let me know what direction you would like to take. > > Kind regards, > Chuck > > On Wed, Jan 11, 2023 at 12:37 PM Erica Smith wrote: > >> Hi Charles, >> >> Following up here. According to our rep there will still be maintenance >> in Canada this Friday - as indicated by the notification you are seeing.= I >> asked what the specific user impact would be, as it will not be to the >> scale of what was discussed in terms of the planned US outage. >> >> Here is what he shared with me below - in regards to what to expect: >> >> *WellSky will perform scheduled maintenance to enhance the performance >> and stability of the Canadian Personal Care platform. During the >> maintenance window users may experience intermittent errors, including >> errors navigating their agency site, and clocking in and out within the >> Canadian Platform. We expect the entire maintenance to take one hour, bu= t >> we have scheduled a wider window in the event issues are uncovered.* >> >> >> It seems as though the biggest issue *might* be clock in/clock out. With >> that said, I am adding in Amy Freeman (