--000000000000c154f206173e1aef Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information, Cheryl. Do you have the email address for the entity that is responsible for paying for Waterloo? On Mon, Apr 29, 2024 at 8:40=E2=80=AFAM Cheryl Cartwright wrote: > The Waterloo clients are missing emails on purpose as they are not to > receive invoices from TheKey. They are part of a government program and d= o > not receive bills. Their bills are paid by one entity and the invoices go > there. > > I will take a look at the Oakville one. > > Thanks, > > Cheryl > > > On Thu, Apr 25, 2024 at 12:30=E2=80=AFPM Alyson Rohane > wrote: > >> Hello, Leaders - >> >> >> >> The integration of the five Canada locations (Montreal, Oakville, >> Vancouver, Waterloo, and Winnipeg) from Clearcare to Versapay has been >> completed. We have extracted the respective lists from Versapay for each= of >> you to review and verify the accuracy of your location data. Attached is= a >> PDF illustrating an example of a customer setup in ClearCare and how the >> information has transitioned into Versapay. >> >> - If there is a =E2=80=9CPayer=E2=80=9D contact marked in ClearCare, = this is the >> email invoices and statements will be sent to. >> >> >> - If the =E2=80=9CPayer=E2=80=9D has no email, but has an address lis= ted, we will >> mail invoices/statements to that address. >> >> >> - If there is no =E2=80=9CPayer=E2=80=9D on file, invoices and statem= ents will be >> sent to the Email listed in the Customer Profile. >> >> >> - If the Customer has no email, but has an address listed, we will >> mail invoices/statements. >> >> *The Payer/Client should be marked based on who signed the CCA*, the >> person who accepted financial responsibility must receive invoice copies= . >> If additional contacts should receive invoices, check the =E2=80=9CEmail= Invoices=E2=80=9D >> box in the Contact record for that respective contact. >> >> - Email Invoice Contacts are added once, when the client is newly >> activated. If you adjust those after the start of care, email >> Billing@TheKey.com to notify us so we can add those for you later in >> the client lifecycle. >> - NO other contacts will be added to Versapay. >> >> If there are accounts requiring updates (updates to the email address or >> address), please add them today and these adjustments will be reflected = in >> Versapay following the nightly integration. Once your location's updates >> are made and approved, *please respond to this thread as soon as >> possible*. The Help Desk team will email out communication to the >> clients upon confirmation. Our goal is to have all communication >> notifying clients of the up-coming integration to be sent by EOB Friday, >> April 26th. >> >> >> Please reach out with any questions or concerns. >> >> *Customer Integration Audit*: >> >> >> >> *Location * >> >> *Missing Email* >> >> *Missing Email and Payer Address* >> >> Montreal >> >> 9 >> >> 3