Good point! Do you want us to try to push it live today? I definitely do
not want it to go live on a Friday and then have friday night plus 3 days
where issues might happen but support staff is out of office.
GW
Gabrielle Wolfe
* Please note my email has changed: *
gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
+1-360-502-3020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Thu, Oct 5, 2023 at 9:28 AM Timothy Thomas <tt@thekey.com> wrote:
> FYI Monday is a holiday in Canada so we are closed.
>
> On Thu, Oct 5, 2023 at 12:27 PM Gabrielle Wolfe <gwolfe@thekey.com> wrote:
>
>> Let's shoot for Monday so we have some business days after golive to make
>> sure we have people available to address any issues.
>>
>> I'll send the DIDs shortly Mark.
>>
>> Thanks!
>>
>> GW
>>
>> Gabrielle Wolfe
>> * Please note my email has changed: *
>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>> +1-360-502-3020
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Thu, Oct 5, 2023 at 7:42 AM Mark Warner <mark.warner@thekey.com>
>> wrote:
>>
>>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the
>>> Call Center is ready for your Intake calls. At that point, we'll set up a
>>> date/time when you'd like to actually implement.
>>>
>>> Thanks!
>>>
>>> On Thu, Oct 5, 2023 at 9:33 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Yes that's correct Mark
>>>>
>>>> On Thu, Oct 5, 2023 at 10:22 AM Mark Warner <mark.warner@thekey.com>
>>>> wrote:
>>>>
>>>>> I believe all I need are the DIDs. Thanks, Gabrielle!
>>>>>
>>>>> Timothy / Joey - Just for confirmation ... this is currently only for
>>>>> Closed hours and only on applicable English IVR menus, correct?
>>>>>
>>>>> Calgary
>>>>> W. Vancouver
>>>>> Montreal
>>>>> Ontario
>>>>> Winnipeg
>>>>>
>>>>> Thanks!
>>>>>
>>>>> On Thu, Oct 5, 2023 at 7:45 AM Gabrielle Wolfe <gwolfe@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> If you're talking about urgent after hours staffing, potentially last
>>>>>> week of October or first week of November. But we still need to talk
>>>>>> through the French piece.
>>>>>>
>>>>>> If you're talking about intakes, @Mark Warner
>>>>>> <mark.warner@thekey.com> where are we at on that in terms of what
>>>>>> you need to make the changes. DIDs from me and anything else?
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>> GW
>>>>>>
>>>>>> Gabrielle Wolfe
>>>>>> * Please note my email has changed: *
>>>>>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>>>> +1-360-502-3020
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>> On Wed, Oct 4, 2023 at 9:02 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Great.
>>>>>>>
>>>>>>> Gabrielle I know you're busy with the Frax changes on the US side.
>>>>>>> When do you think we can launch After-hours / Weekends for Canada?
>>>>>>>
>>>>>>> On Wed, Oct 4, 2023 at 11:37 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hey Mark,
>>>>>>>>
>>>>>>>> Sorry for the late reply. We have not received any more errant
>>>>>>>> calls on these numbers.
>>>>>>>>
>>>>>>>> Thank you for making the changes,
>>>>>>>>
>>>>>>>> On Mon, Oct 2, 2023 at 10:18 AM Mark Warner <mark.warner@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> I believe we are ready to go.
>>>>>>>>> Joey - have you received any more errant calls on any of those
>>>>>>>>> direct numbers we assigned/reassigned to the Lead groups?
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>> On Mon, Oct 2, 2023 at 8:52 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Good morning,
>>>>>>>>>>
>>>>>>>>>> Following up on our Canadian launch for after hours. I believe
>>>>>>>>>> everything is set.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Tim
>>>>>>>>>>
>>>>>>>>>> On Tue, Sep 26, 2023 at 1:27 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> The price book has been updated. Are we good to go?
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Sep 18, 2023 at 4:56 PM Gabrielle Wolfe <
>>>>>>>>>>> gwolfe@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Canada 8x8 & Call Center Intakes
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Actions:
>>>>>>>>>>>>
>>>>>>>>>>>> Office main phone number/address - Tim/Joey to Mark/Gabrielle
>>>>>>>>>>>>
>>>>>>>>>>>> Rates updated in SF - Tim/Joey, confirm once completed
>>>>>>>>>>>> (critical path, can go live once complete)
>>>>>>>>>>>>
>>>>>>>>>>>> 5 ring groups for lead transfer that fail over to office
>>>>>>>>>>>> on-call - Mark
>>>>>>>>>>>>
>>>>>>>>>>>> External #s for all 5 lead transfer groups and all 5 office
>>>>>>>>>>>> on-call groups - Mark to Gabrielle
>>>>>>>>>>>>
>>>>>>>>>>>> DID for auto attendants - Gabrielle to Mark
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>
>>>>>>>>>>>> GW
>>>>>>>>>>>>
>>>>>>>>>>>> Join with Google Meet
>>>>>>>>>>>> <https://meet.google.com/qev-odhv-onv?hs=224>
>>>>>>>>>>>>
>>>>>>>>>>>> Meeting link
>>>>>>>>>>>> meet.google.com/qev-odhv-onv
>>>>>>>>>>>> <https://meet.google.com/qev-odhv-onv?hs=224>
>>>>>>>>>>>> Join by phone(US) +1 570-634-6161
>>>>>>>>>>>> <+1-570-634-6161%3B374164447%23>
>>>>>>>>>>>> PIN: 374164447
>>>>>>>>>>>>
>>>>>>>>>>>> More phone numbers
>>>>>>>>>>>> <https://tel.meet/qev-odhv-onv?pin=8302800115123&hs=0>
>>>>>>>>>>>> Canada 8x8 & Call Center Intakes
>>>>>>>>>>>> Monday Sep 18, 2023 ⋅ 1pm – 2pm (Pacific Time - Los Angeles)
>>>>>>>>>>>> Guests
>>>>>>>>>>>> gwolfe@thekey.com - organizer
>>>>>>>>>>>> Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>> mark.warner@thekey.com
>>>>>>>>>>>> joey.taylor@thekey.com
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Tim Thomas
>>>>>>>>>> Head of Canada Division
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>> (514) 591-9387
>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Joey Taylor
>>>>>>>>
>>>>>>>> *Regional Care Solutions Manager*
>>>>>>>>
>>>>>>>> 514-907-5065
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>