--000000000000c4d62c06082b000d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mark, In our last meeting, (Gabrielle, yourself, and I) we had said that during business hours (9AM to 5PM), only Calgary and Vancouver would have calls not answered go to Frax as the Care Solutions Manager Dennis is in a different time zone. All markets should have frax on after hours (5PM to 9AM and weekends). Did I misunderstand something? Thanks, On Fri, Oct 20, 2023 at 3:34=E2=80=AFPM Mark Warner wrote: > It was discussed in our original meeting/emails that this was going > Canada-wide (English menu only for Montreal.) This is now not the case? > > On Fri, Oct 20, 2023 at 2:29=E2=80=AFPM Joey Taylor > wrote: > >> Happy Friday Everyone!! >> >> We seemed to have a good first week with the Frax setup!! >> My only question would be, the only markets we had discussed getting Fra= x >> as a backup feature "24/7 when Care Solutions did not answer" were >> Vancouver and Calgary. But this seems to have been turned on Canada-wide= as >> Montreal and Ontario both have received Frax follow-ups during business >> hours, 9 AM to 5 PM. Would it be possible to look into this? >> >> Thanks, >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --=20 Joey Taylor *Regional Care Solutions Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000c4d62c06082b000d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mark, In our last meeting, (Gabrielle, yourself= , and I)=C2=A0 we had said that during business hours (9AM to 5PM), only Ca= lgary and Vancouver=C2=A0 would have calls not answered go to Frax as the C= are Solutions Manager Dennis is in a different time zone. All markets shoul= d have frax on after hours (5PM to 9AM and weekends).=C2=A0 Did I mi= sunderstand something? Thanks,=C2=A0 On Fri, Oct 20, 2023 at 3:34=E2= =80=AFPM Mark Warner < mark.war= ner@thekey.com > wrote: It was discussed in our original meeting/ema= ils that this was going Canada-wide (English menu only for Montreal.)=C2=A0= This is now not the case? On Fri, Oct 20, 2023 at 2:29=E2=80=AFPM Joey Tayl= or < joey.tay= lor@thekey.com > wrote: Happy Friday Everyone!! We seemed to = have a good first week with the Frax setup!! My only question would be, = the only markets we had discussed getting Frax as a backup feature "24= /7 when Care Solutions did not answer" were Vancouver and Calgary. But= this seems to have been turned on Canada-wide as Montreal and Ontario both= have received Frax follow-ups during business hours, 9 AM to 5 PM. Would i= t be possible to look into this? Thanks, Joey Taylor Regional Care Solutions Manager 514-907-5065 TheKey.ca =C2=A0=C2=A0 <span style=3D"fon