--000000000000af007f05e4bdf4b0 Content-Type: text/plain; charset="UTF-8" Hello Ken/Angie! Per Isabelle, Montreal would like approval for a non-standard 8x8 IVR setup. Please advise how you would like to proceed. *IVR Standard Options:* - Option 1 - Intake/New Business - Option 2 - Existing Clients - Option 3 - Caregivers - Option 4 - Employment Verification - Option 5 - All Other Calls *Requested IVR Options:* - Option 1 - New Clients - Option 2 - Existing Clients - Option 3 - Caregivers - Option 4 - Recruiting - Option 5 - All Other Calls - Option 6 - Dial by Name Directory - Option 8 - Repeat Menu - Option 9 - To hear this menu in French Thanks! GW On Mon, Jul 25, 2022 at 4:42 PM Isabelle La wrote: > Hi Joey, > > Apologies that I did not get this to you sooner but I recall you had a > question about how to check Ring Group voicemails. As a reminder, anyone > who is part of a ring group will see the voice messages in their app and a > copy will be emailed to them with the voice message recording in addition > to a transcription. However, if a user wanted to call in to check voice > messages manually or perhaps a manager/user isn't a part of a ring group > and wanted to check the voice message, they can call in by: > > 1. Dialing 500 > 2. Dialing the extension for the Ring Group > > - Montreal New Clients Ring Group - 1070050 > - Montreal Existing Clients Ring Group - 1070051 > - Montreal Caregivers Ring Group - 1070052 > - Montreal All Others Ring Group - 1070053 > - Montreal On Call Ring Group - 1070054 > - Montreal Recruiting - 1070400 > > 3. Entering the generic passcode "12341234" > > I have also attached a copy of our 8x8 Voicemail Guide for your review. > > *STATUS UPDATE:* > As we have now finished the online training, I just wanted to check in > with you and your team to see how you're doing and if you're ready to set a > go-live date to soft forward your phone number(s) to our 8x8 system. What > we still need from you to go-live: > > - Please provide the date and time (with time-zone) in which you'd > like to start the forwarding of phone numbers to go-live > - Please provide all the phone numbers that you are utilizing that > will need to be forwarded > - Please provide the recordings for the Main Auto-Attendant (I > understand you also need the French recordings and mentioned you may take > some time on this since it needed to be properly translated). Remember that > the person recording will need to mention the following Ring Groups > associated with these proper numbers > - Option 1 - New Clients > - Option 2 - Existing Clients > - Option 3 - Caregivers > - Option 4 - Recruiting > - Option 5 - All Other Calls > - Option 6 - Dial by Name Directory > - Option 8 - Repeat Menu > - Option 9 - To hear this menu in French > > I have also included Gabrielle Wolfe (Project Manager for Call Center) and > Keith Moore (Telecom Manager) on this email since we recently had a process > change and will need to gain their approval for the requested