Re: 164092 Emma Canci and Angelo Pozzebon - FIN-WELCOME CALL - [#1033378]

--000000000000bd63e6062dd1a698 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will reach out again tomorrow am. I have had success when I threaten suspension of services. Joey is this client still active? Cheryl On Mon, Feb 10, 2025 at 6:34=E2=80=AFPM Alejandro Aponte wrote: > Hello Team, > > Just touching base here. If we are unable to secure the needed POA > paperwork, then are we able to secure an updated payment authorization fo= rm > with the clients "Angelo's" signature since it is their CC information > being provided? > > If Dino is an authorized user on the card, then proof showing that will > work as well! > > > ltci@thekey.com > Long Term Care Insurance Customer Service - (855)-205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > *Billing@thekey.com * > *866-226-1702* > > > > > On Mon, 3 Feb at 2:32 PM , Alejandro Aponte > wrote: > Hello Team, > > Just touching base here again, please let me know if I missed a response. > Were we able to gather an updated payment authorization form with correct= ed > signatures? > > Original communication sent 1/21/25. > > "Hope you're having a good day! I was informed by Joseph Taylor to reach > out to you regarding this matter. I am reaching out because the PAF on fi= le > for client's Emma Canci and Angelo Pozzebon is needing corrections. In th= e > payment information it shows Angelo Pozzebon's payment information but th= e > client's son Dino Pozzebon's signature. We are needing Angelo's signature > since it is their banking information or the client's son Dino can provid= e > their own payment unless we are able to secure a POA that shows the > client's son is legally able to provide Angelo's payment information. Hop= e > to hear from you soon > > > > > > ltci@thekey.com > Long Term Care Insurance Customer Service - (855)-205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > *Billing@thekey.com * > *866-226-1702* > > > > > On Wed, 29 Jan at 11:19 AM , Alejandro Aponte > wrote: > Hello Cheryl, > > Just touching base here, are there any updates regarding the new payment > authorization form needed? > > > ltci@thekey.com > Long Term Care Insurance Customer Service - (855)-205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > *Billing@thekey.com * > *866-226-1702* > > > > > On Tue, 21 Jan at 5:35 PM , Lorena Garcia wrote: > Hi Cheryl, > > Hope you're having a good day! I was informed by Joseph Taylor to reach > out to you regarding this matter. I am reaching out because the PAF on fi= le > for client's Emma Canci and Angelo Pozzebon is needing corrections. In th= e > payment information it shows Angelo Pozzebon's payment information but th= e > client's son Dino Pozzebon's signature. We are needing Angelo's signature > since it is their banking information or the client's son Dino can provid= e > their own payment unless we are able to secure a POA that shows the > client's son is legally able to provide Angelo's payment information. Hop=