--Apple-Mail=_50AA1D3C-0284-46E8-8918-ADAE5DA42567 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Agree. Tim Thomas Home Care Assistance (Montr=C3=A9al) 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 <> Fax: 514 907 5067 <>=20 tthomas@homecareassistance.com www.homecareassistancemontreal.ca www.facebook.com/hcamontreal www.twitter.com/hcamontreal > On Dec 19, 2018, at 12:00 PM, Sandra Daoust = wrote: >=20 > Might be time to look for another option for referrals. In all = fairness though, might I suggest that we let him know. A company can't = improve if they don't know where they are going wrong. My two cents. >=20 > =20 > Sandra Daoust > Directrice des Op=C3=A9rations/Operations Manager >=20 > Home Care Assistance (Montr=C3=A9al) Inc. >=20 > 4464 Ste. Catherine Ouest >=20 > Westmount, Qu=C3=A9bec >=20 > H3Z 1R7 >=20 > Tel: 514 907 5065 <> - Fax: 514 907 5067 <> > sdaoust@homecareassistance.com > www.homecareassistance.com = > =20 >=20 >=20 > On Wed, Dec 19, 2018 at 11:58 AM Timothy Thomas = > wrote: > yeah, and i've had a complaint before... >=20 > On Wed, Dec 19, 2018 at 11:57 AM Sandra Daoust = > = wrote: > Less than wonderful review of Visibilite.... > =20 > Sandra Daoust > Directrice des Op=C3=A9rations/Operations Manager >=20 > Home Care Assistance (Montr=C3=A9al) Inc. >=20 > 4464 Ste. Catherine Ouest >=20 > Westmount, Qu=C3=A9bec >=20 > H3Z 1R7 >=20 > Tel: 514 907 5065 <> - Fax: 514 907 5067 <> > sdaoust@homecareassistance.com > www.homecareassistance.com = > =20 >=20 >=20 > ---------- Forwarded message --------- > From: lorrie beauchamp > > Date: Wed, Dec 19, 2018 at 11:45 AM > Subject: Referrals > To: > >=20 >=20 > Good day - >=20 > I wanted to pass along our experience with a company that you are = currently referring; I spoke at length with a very helpful = representative of yours, Maxine. Thanks to her for being so informative! >=20 > My mother is in the last stages of her Alzheimer's disease; we are = respecting her wishes and keeping her in her home, and one of the = services we required was a hospital bed. I was referred to Robert = Pelletier of Visibilite.ca. >=20 > I called Robert on a Friday with the urgent request; at first = everything seemed fine, and he promised he would get back to me by the = end of the day.=20 >=20 > - By 4 pm on Friday, I followed up with him, not having received = confirmation. > - He acknowledged that the order had not been placed and that the bed = would be delivered one day later; I insisted that he respect the = original delivery date, having arranged for two men to help out on our = end. > - We received the bed only to discover that the phone quote ($150-250 = for a month's rental) was only half the cost, as Robert had neglected to = mention a $113 transport fee. > - The CLSC told us the bed Visibilite supplied was an extremely old = and out-dated model; they said there should have been a table included = and that the bed could not be