--00000000000095b1a2057d62f336 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Might be time to look for another option for referrals. In all fairness though, might I suggest that we let him know. A company can't improve if they don't know where they are going wrong. My two cents. *Sandra Daoust* *Directrice des Op=C3=A9rations/Operations Manager* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *sdaoust@homecareassistance.com * *www.homecareassistance.com * On Wed, Dec 19, 2018 at 11:58 AM Timothy Thomas wrote: > yeah, and i've had a complaint before... > > On Wed, Dec 19, 2018 at 11:57 AM Sandra Daoust sdaoust@homecareassistance.com> wrote: > >> Less than wonderful review of Visibilite.... >> >> *Sandra Daoust* >> >> *Directrice des Op=C3=A9rations/Operations Manager* >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest* >> >> *Westmount, Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> *sdaoust@homecareassistance.com * >> >> *www.homecareassistance.com >> * >> >> >> >> ---------- Forwarded message --------- >> From: lorrie beauchamp >> Date: Wed, Dec 19, 2018 at 11:45 AM >> Subject: Referrals >> To: >> >> >> Good day - >> >> I wanted to pass along our experience with a company that you are >> currently referring; I spoke at length with a very helpful representativ= e >> of yours, Maxine. Thanks to her for being so informative! >> >> My mother is in the last stages of her Alzheimer's disease; we are >> respecting her wishes and keeping her in her home, and one of the servic= es >> we required was a hospital bed. I was referred to Robert Pelletier of >> Visibilite.ca. >> >> I called Robert on a Friday with the urgent request; at first everything >> seemed fine, and he promised he would get back to me by the end of the d= ay. >> >> - By 4 pm on Friday, I followed up with him, not having received >> confirmation. >> - He acknowledged that the order had not been placed and that the bed >> would be delivered one day later; I insisted that he respect the origina= l >> delivery date, having arranged for two men to help out on our end. >> - We received the bed only to discover that the phone quote ($150-250 fo= r >> a month's rental) was only half the cost, as Robert had neglected to >> mention a $113 transport fee. >> - The CLSC told us the bed Visibilite supplied was an extremely old and >> out-dated model; they said there should have been a table included and t= hat >> the bed could not be raised to the proper height for their workers. >> - I spoke to Robert's assistant Linda to order, at an extra charge, a >> table. She mentioned a cost of $40; again, when the table was delivered, >> the cost was double. She, too, neglected to mention a $30 drop-off charg= e. >> - In the end, the table was broken, the bed was unacceptable, and the >> CLSC