--00000000000012422d061522d918 Content-Type: multipart/alternative; boundary="00000000000012422b061522d917" --00000000000012422b061522d917 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All - Custom Holiday's do not automatically update and since the system Holiday is set to regular shifts for March 31st did not bill at 1.5x. In order to bill at 1.5x shifts will need to be unfinalized and manually adjusted. In the meantime, I will take the sheet shared and review all of Canada's Holidays. For my clarification we will update to bill at 1.5x only where needed and not pay? On Tue, Apr 2, 2024 at 12:45=E2=80=AFPM Roxana Cruz wrot= e: > Hi Kristy, > > We can adjust/add holidays by request. > > I do see that Easter is a custom Holiday which should've automatically > updated. Let me find out why it hasn't before we make any adjustments. > > I do know that most likely Sunday shifts will need to be manually adjuste= d > once we figured why it didn't update. > > Also, can I confirm that you need us to change pay to 1.5x for Easter or > all Holidays? > > [image: image.png] > > +Clearcare Support Team > > > > On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner wrote: > >> Hi Tim, >> >> Great question. Updating Holidays is not a task that billing typically >> handles. Looping in ClearCare support to assist with this. >> >> >> >> Thanks, >> Kristy >> >> >> On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: >> Thanks Joey. >> >> Stephanie who is in charge of setting up these dates within clearcare. I >> had shared a holiday calendar with your predecessor. >> >> On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor >> wrote: >> >>> Hi Stephanie, >>> >>> That would need to be adjusted. I don't have access to do that. >>> I have CCd @Timothy Thomas as this way be an issue >>> Canada wide. >>> >>> Thanks, >>> >>> On Tue, Apr 2, 2024 at 1:41=E2=80=AFPM Stephanie Fuston >>> wrote: >>> >>>> Hello, >>>> >>>> I see the issue. The agency settings is not up to date. >>>> >>>> Thank you, >>>> Stephanie Fuston >>>> Invoicing Team Lead >>>> *Stephanie.Fuston@thekey.com * >>>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>>> >>>> On Tue, 2 Apr at 1:37 PM , Stephanie Fuston >>>> wrote: >>>> Joey, >>>> >>>> Just wanted to make sure you knew that Easter is not set up in the >>>> agency's setting as time and a half. It is set up as regular time. Als= o >>>> none of the billing is set up as a holiday on Sunday. >>>> >>>> >>>> Thank you, >>>> Stephanie Fuston >>>> Invoicing Team Lead >>>> *Stephanie.Fuston@thekey.com * >>>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>>> >>>> On Tue, 2 Apr at 9:32 AM , JosephTaylor >>> joey.taylor@homecareassistance.com> wrote: >>>> Good Morning, >>>> >>>> Montreal Billing is complete. >>>> 1. For all 3 Residence Lumia shifts, please use the *PO# =3D 57230007= 83* >>>> 2. In Quebec, the stat holiday (time and a half) is Easter Monday. So >>>> please remember, all shifts starting at midnight on April 1st should b= e >>>> bille