--0000000000006a031b0615225a93 Content-Type: multipart/alternative; boundary="0000000000006a031b0615225a92" --0000000000006a031b0615225a92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kristy, We can adjust/add holidays by request. I do see that Easter is a custom Holiday which should've automatically updated. Let me find out why it hasn't before we make any adjustments. I do know that most likely Sunday shifts will need to be manually adjusted once we figured why it didn't update. Also, can I confirm that you need us to change pay to 1.5x for Easter or all Holidays? [image: image.png] +Clearcare Support Team On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner = wrote: > Hi Tim, > > Great question. Updating Holidays is not a task that billing typically > handles. Looping in ClearCare support to assist with this. > > > > Thanks, > Kristy > > > On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: > Thanks Joey. > > Stephanie who is in charge of setting up these dates within clearcare. I > had shared a holiday calendar with your predecessor. > > On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor wrote: > >> Hi Stephanie, >> >> That would need to be adjusted. I don't have access to do that. >> I have CCd @Timothy Thomas as this way be an issue >> Canada wide. >> >> Thanks, >> >> On Tue, Apr 2, 2024 at 1:41=E2=80=AFPM Stephanie Fuston >> wrote: >> >>> Hello, >>> >>> I see the issue. The agency settings is not up to date. >>> >>> Thank you, >>> Stephanie Fuston >>> Invoicing Team Lead >>> *Stephanie.Fuston@thekey.com * >>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>> >>> On Tue, 2 Apr at 1:37 PM , Stephanie Fuston wrote: >>> Joey, >>> >>> Just wanted to make sure you knew that Easter is not set up in the >>> agency's setting as time and a half. It is set up as regular time. Also >>> none of the billing is set up as a holiday on Sunday. >>> >>> >>> Thank you, >>> Stephanie Fuston >>> Invoicing Team Lead >>> *Stephanie.Fuston@thekey.com * >>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>> >>> On Tue, 2 Apr at 9:32 AM , JosephTaylor >> joey.taylor@homecareassistance.com> wrote: >>> Good Morning, >>> >>> Montreal Billing is complete. >>> 1. For all 3 Residence Lumia shifts, please use the *PO# =3D 572300078= 3* >>> 2. In Quebec, the stat holiday (time and a half) is Easter Monday. So >>> please remember, all shifts starting at midnight on April 1st should be >>> billed at time and a half. >>> >>> Thanks, >>> >>> Joey Taylor >>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>> 514-907-5065 >>> TheKey.ca >>> [image: TheKey] >>> >>> >> >> -- >> Joey Taylor >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> 514-907-5065 >> TheKey.ca >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 721955:611100 > --=20 Roxana Cruz Digital Implementation Manager * Please note my email has changed: * rcruz@thekey.com 5