Thanks Tim! Let me know what they say and then we will communicate with our
8x8 porting team to resubmit after you find out what happened with Rogers
and who they’re sending this port confirmation request to.
On Tue, Oct 4, 2022 at 6:57 AM Timothy Thomas <tt@thekey.com> wrote:
> I did not receive anything. I'll reach out to rogers and find out.
>
> On Mon, Oct 3, 2022 at 2:22 PM Isabelle La <ila@thekey.com> wrote:
>
>> Hi Tim & Joey,
>>
>> Looks like the port request for your Montreal Phone Numbers was rejected
>> by Rogers. Unfortunately, this will push our completion deadline. Do you
>> know if someone, usually an authorized user, on your team received a text
>> or email requesting the transfer of numbers? If so, it has to be responded
>> to and approved within 90 minutes (We had a similar situation that caused
>> much delay in Toronto with their Roger's account too). Can you please
>> identify who on your team may be receiving this message and let us know so
>> we can coordinate and repeal the rejection as soon as possible?
>>
>> Thank you.
>>
>>
>>
>> On Mon, Oct 3, 2022 at 11:04 AM Keith Moore <kmoore@thekey.com> wrote:
>>
>>>
>>> This is for Montreal. Apparently they missed the SMS/email verification
>>> so the port was rejected./
>>>
>>> ---------- Forwarded message ---------
>>> From: 8x8 Support <8x8_support_team@8x8.com>
>>> Date: Mon, Oct 3, 2022 at 2:02 PM
>>> Subject: [8x8 Support] C4261570 | Number transfer request -Home Care
>>> Assistance [ ref:_00D306Mvt._5002J1bQTBK:ref ]
>>> To: kmoore@thekey.com <kmoore@thekey.com>
>>>
>>>
>>> [image: 8x8, Inc.]
>>>
>>>
>>>
>>> *8x8 Support Case #:* C4261570
>>> <https://8x8.force.com/s/case/5002J00001bQTBK>
>>> *Subject:* Number transfer request -Home Care Assistance
>>> *Status:* In Progress
>>>
>>> Dear Keith,
>>>
>>> I am writing regarding your 8x8 Number Porting Request case.
>>>
>>> Please be informed that your current service provider, unfortunately,
>>> rejected the port request for the number 5143152288 because you didn't
>>> approve the port within 90 minutes since they request your confirmation via
>>> SMS or email.
>>>
>>> To dispute the rejection, please contact your current service provider
>>> and preapprove the port or advise me once you're ready to approve it.
>>>
>>> I will then be able to resubmit the port request.
>>>
>>> Please be aware that once I resubmit the request, the porting time frame
>>> will reset. If the details will be correct, I hope the port will be
>>> completed within 10 business days.
>>>
>>>
>>> The remaining numbers on this order are still on status processing, I
>>> will continue to follow the process closely and I will reach out to you in
>>> 3 business days with an update unless I have an update for you before then.
>>>
>>> For your reference, please see below the numbers that are on status
>>> processing:
>>>
>>> 4505052005
>>> 5142232918
>>> 5142233031
>>> 5142233964
>>> 5147835005
>>> 5149075065
>>>
>>>
>>> To review your case or provide additional details, click here
>>> <https://8x8.force.com/s/case/5002J00001bQTBK>. If prompted, please log
>>> in with your 8x8 username and password. *(Business customers only.)*
>>>
>>> You can also reply to this email (please preserve the original body of
>>> the email).
>>>
>>> Thank you,
>>> *Tudor *
>>> *Local Number Portability Specialist*
>>>
>>>
>>> ------------------------------
>>>
>>> Ref ID: ref:00D300000006Mvt.5002J00001bQTBK:ref
>>>
>>>
>>>
>>>
>>> --
>>> Keith Moore
>>> VoIP Administrator
>>> *Please send all support requests to ITSupport@thekey.com
>>> <ITSupport@thekey.com>*
>>> * Please note my email has changed: *
>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>> 480-527-0204
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
--
*Isabelle La *
Project Management, IT Dept.
* Please note my email has changed: *
ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
Direct: 650-231-5733
Fax: 919-377-9020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>