--0000000000008c569405ea4a8678 Content-Type: text/plain; charset="UTF-8" I will look to move my appointment - so 3pm EST will work for me. On Wed, Oct 5, 2022 at 8:10 AM Sharon Speirs wrote: > Tomorrow works for me as well > Sharon > > On Wed, Oct 5, 2022 at 7:08 AM Cheryl Cartwright > wrote: > >> Tomorrow is fine with me. I can move something if need be. >> >> Cheryl >> >> On Wed., Oct. 5, 2022, 9:01 a.m. Timothy Thomas, wrote: >> >>> I'm having a difficult time finding availability that overlaps in >>> everyone's calendar. Can we make it work for tomorrow between 3pm and 430 >>> EST, otherwise Wednesday the 12th at 4pm EST? >>> >>> On Wed, Oct 5, 2022 at 1:51 AM Sharon Speirs wrote: >>> >>>> A few thoughts >>>> >>>> - Vacation coverage - what makes the most sense in terms of >>>> markets but also in terms of efficiency ie Montreal - Melissa on vacation >>>> is it Maria who does scheduling or Nikita? Tyler on vacation is it someone >>>> from the Toronto team or is it Amrita- is it different based on role? ie >>>> Recruiters, Client Success, Client Solutions, Schedulers, On call >>>> >>>> >>>> - will we have blackout periods where no one can take vacation >>>> from the office team - holidays etc >>>> - Tagging of clients /caregivers- standardized for each office >>>> - Overtime, Uber, bonus for caregiver to take shifts, who says >>>> "yes" in each market >>>> - Caregivers wanting more hours - how is that shared weekly, so >>>> they are addressed by the scheduling team >>>> - Missed calls in 8 by 8 due to time differences etc - who is in >>>> charge of follow up - we can't just not answer the phone >>>> >>>> >>>> >>>> >>>> On Tue, Oct 4, 2022 at 9:04 AM Timothy Thomas wrote: >>>> >>>>> Good afternoon, >>>>> >>>>> Could you please send me any additional topics you would like to >>>>> discuss on our next leadership call? >>>>> >>>>> Thanks >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Charles Terlesky >>>>> Date: Tue, Oct 4, 2022 at 12:01 PM >>>>> Subject: Topics for Leadership Call >>>>> To: Timothy Thomas >>>>> >>>>> >>>>> Hi Tim, >>>>> >>>>> Here are some topics to discuss for the leadership call: >>>>> >>>>> - Call flow in the offices - who answers what calls? >>>>> - Tagging of the caregivers - is this done by the ambassador or >>>>> the recruitment team? >>>>> - Company Policies - will we have a standard document for all >>>>> offices? >>>>> - Forms - who sends out and who receives them? (time off, etc.) >>>>> - Caregiver App - who will manage the alerts? ( example: caregiver >>>>> requesting PPE through the App) >>>>> - Corporate policy for EPIC? >>>>> - Are we paying for orientation in all markets now? ( Toronto, >>>>> Calgary and Winnipeg pay - Montreal, Mississauga, Oakville, and Vancouver >>>>> don't pay) >>>>> - Care Academy - should the recruiter set up the new hire in the >>>>> Care Academy and then hand it off to Ambassadors? Is it an expectation that >>>>> all offices use the Care Academy? >>>>> - Dementia training?