--0000000000004dce5c06004a571b Content-Type: multipart/alternative; boundary="0000000000004dce5b06004a571a" --0000000000004dce5b06004a571a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Gerard Draetta We will indicate this client on the MTL aging list! Sumira will try again to call and if no luck, we will let you know so you can take it forward. @Timothy Thomas How do we start the process of suspending care? thank you, On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan wrote: > Hi Ai, > > I just called, the person who picked up said he's not there and he will b= e > back around 1pm. > It sounded like Ricky... > I think we should pull services. > > I will try calling again at 1pm. > > Thanks, > Sumira > > On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik = wrote: > >> Hey Tim, >> >> I would assume it would be the ops team deciding if we should pause >> services. Sumira had contacted the client multiple times and sent invoic= es. >> We determined that they just keep delaying. At that point, we leave it t= o >> you to make that decision on if we should continue care. >> >> @Sumira Suthesan Let us try just 1 more >> time to reach out to the client. Lets do this today as soon as possible.= If >> we get no traction again, we will inform the team and I will have Gerard >> take it forward. >> >> thank you, >> >> On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas w= rote: >> >>> Ali you mentioned last Thursday that he would be sent a "thorough >>> collection email". Was this done? He asked for paper invoices. Did we d= o >>> this? >>> >>> We need to understand the process for delinquent clients. Who decides >>> when service is pulled and who informs the client? Collections team or >>> operations team? >>> >>> On Wed, Jul 12, 2023 at 9:01=E2=80=AFAM Ali Malik wrote: >>> >>>> Hi Tim, >>>> >>>> I thought we had already pulled services. If not we should do this ASA= P. >>>> >>>> @Gerard Draetta This is on the collections >>>> sheet . We will discuss more into detail later this week. >>>> >>>> thank you >>>> >>>> On Wed, Jul 12, 2023 at 8:41=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> I recommend we pull service immediately. >>>>> >>>>> Ali / Gerard did you speak with him last week? >>>>> >>>>> On Wed, Jul 12, 2023 at 7:59 AM Tim Thomas wrote= : >>>>> >>>>>> FYI=E2=80=A6Padulo=E2=80=99s EFT was rejected again. Balance outsta= nding is now >>>>>> $18,556.96. >>>>>> >>>>>> >>>>>> [image: PastedGraphic-1.tiff] >>>>>> >>>>>> >>>>>> *Tim Thomas Sr.* >>>>>> *514: 726 7647* >>>>>> >>>>>> tthomas@thekey.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Jul 6, 2023, at 10:33 AM, Ali Malik wrote: >>>>>> >>>>>> This is ridiculous from him! >>>>>> >>>>>> @Sumira Suthesan I will have Gerard >>>>>> take over and send him a thorough collection email. 18k is a lot, we= will >>>>>> need to let him know if we don't get payment soon, we will proceed w= ith >>>>>> collections/legal. >>>>>> >>>>>> @Gerard Draetta Let's discu