--00000000000008260506309eea75 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Sophia, I don't believe her but let me know if anything comes in. When should we receive it? Thanks, On Tue, Mar 18, 2025 at 10:39=E2=80=AFAM Sophia Jantz = wrote: > Hi Joey, > > Good morning. I just spoke with the client. She will not provide us with = a > credit card number to process the payment. She stated she sent out a > payment via check to the PO Box I provided. Thank you. > > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Mon, 17 Mar at 5:58 PM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > Hi Sophia, > > Then they need to provide another card or pay by e-transfer. > We do not approve a wire transfer for a one time payment and I do not > trust the client to drop off a cheque at the office (she is not well > mentally and I do not want her interacting with our office team). > > On Mon, Mar 17, 2025 at 5:47=E2=80=AFPM Sophia Jantz = wrote: > >> Hi Joey, >> >> The credit card they provided us with was declined and was flagged as >> lost by the cardholder. >> >> Respectfully, >> >> Sophia Jantz >> Client Support Specialist II| TheKey >> Phone: 866-226-1702 >> billing@thekey.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Mon, 17 Mar at 5:43 PM , JosephTaylor > joey.taylor@homecareassistance.com> wrote: >> Hi Sophia, >> >> The client signed a Credit Card Authorization form for payment. The >> consent form stipulates in the contract that they must pay by the paymen= t >> method they agreed on. Why can't we just use this credit card? >> >> " Invoices are sent weekly and are due upon receipt. We accept payment b= y >> pre-authorized bank debit or e-transfer only. A credit card may be >> requested as backup and used under special circumstances" >> >> " By signing below, I certify that I am the Client or Responsible Party >> under the Client Consent Agreement entered into with TheKey (=E2=80=9CCo= mpany=E2=80=9D) and >> authorize Company to charge the credit/debit card below for each invoice >> amount on the due date for services provided by Company and to maintain = the >> credit/debit card information on Company=E2=80=99s payment system." >> >> On Mon, Mar 17, 2025 at 5:35=E2=80=AFPM Sophia Jantz wrote: >> >>> =E2=80=8BHi Joey, >>> >>> Good afternoon. May you please assist with this client. We need for the >>> payment to go to the PO Box that I provided in order for payment to not= be >>> delayed. They are asking for a contact and physical address which I am >>> unable to provide. How would you like to proceed, please advise. Thank = you! >>> >>> >>> Respectfully, >>> >>> Sophia Jantz >>> Client Support Specialist II| TheKey >>> Phone: 866-226-1702 >>> billing@thekey.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> >> -- >> Joey Taylor >> *D