I see you are CCd in this but I don't think we can take and run a credit
card over phone right?
We need client to fill out the document
---------- Forwarded message ---------
From: Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com>
Date: Tue, Apr 11, 2023 at 2:01 PM
Subject: Re: Thomas Bureau
To: Dominique Jacobs <djacobs@thekey.com>
Cc: Timothy Thomas <tt@thekey.com>, Cheryl Cartwright <
ccartwright@thekey.com>, Ali Malik <ali.malik@thekey.com>, Joey Taylor <
joey.taylor@thekey.com>
Hi Dominique,
Last week, Mr Bureau called in and insisted on providing his credit
card information by phone. I took the cc info down and entered the said
info in his client account. Tim is going to charge the CC this week.
Please note that I encountered the ame challenge when I spoke to him.
Regards,
Vincent
On Tue, Apr 11, 2023 at 10:43 AM Dominique Jacobs <djacobs@thekey.com>
wrote:
> Hello,
>
> Client Thomas Bureau is asking about his payment method again. I saw that
> an email was sent with his credit information given to us by phone. Is it
> even possible to have that charged? Don't we need something in writing from
> him?
>
> Also, his PAD information is in his file. Was his account not charged? he
> said that he received a reminder for payment.
>
> He is not able to speak at length by phone so I will email him once you've
> let me know.
>
> Thank so much
> Dominique
>
> [image: TheKey]
> Dominique Jacobs
>
> *Client Care Manager/Licensed Practical Nurse*
>
> *Gestionnaire des soins/**Infirmière auxiliaire*
>
> Tel: 514.907.5065 | Fax: 514.221.4265
>
> djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>
>
--
Joey Taylor
*Regional Care Solutions Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]