--000000000000af63ea05db9a1841 Content-Type: text/plain; charset="UTF-8" James, I just went through all admins under the Toronto URL and have confirmed that the Toronto team does not have access to Oakville & Waterloo locations. On Fri, Apr 1, 2022 at 9:11 AM James Patchett wrote: > Angie & Matt, > > I have just sent out password resets to all your admins in ClearCare for > both URLs. Those who are listed as an admin in both URLs will get two > password resets and will need to complete that. Please verify that you are > able to login once you reset. > > Additionally, will you please test that the caregivers are able to still > login for their shifts using the app. > > Thank you, > > James > > On Fri, Apr 1, 2022 at 12:05 PM Amanda Patel wrote: > >> Hello James, >> >> I will have Roxana double check all Toronto admin profiles to make sure >> no visibility to Waterloo and Oaksville. For the payroll structure >> payroll/billing and rate schedules have been added and is visible to >> everyone as every office uses it a little differently. Unfortunately we >> can not have certain locations, see only their bill/pay structures. >> >> On Fri, Apr 1, 2022 at 12:00 PM James Patchett >> wrote: >> >>> Amanda, >>> >>> Timothy shared that the HCA Toronto team is seeing the O&W data show up >>> in their system and the pay structures are being changed in their system. >>> >>> The O&W team are locked out of their current URL's as it has been moved >>> over to the corporate platform on the backend. I now see that they are no >>> longer in the franchise agency >>> list but are now >>> listed in the corporate agency list for Canada here >>> . >>> >>> James >>> >>> On Fri, Apr 1, 2022 at 11:56 AM Amanda Patel wrote: >>> >>>> Hello, >>>> >>>> The Toronto team does not have access to Waterloo/Oakvile. Also what >>>> clearcare are they logged out of Toronto URL or Waterloo/Oakville URL? >>>> >>>> >>>> On Fri, Apr 1, 2022 at 11:43 AM James Patchett >>>> wrote: >>>> >>>>> Amanda, Nicole and Roxana, >>>>> >>>>> The Toronto location is seeing the Oakville & Waterloo data start to >>>>> show up in their clearcare system. In addition the back end pricing seems >>>>> to be changing as well. In addition, the O&W teams are now logged out of >>>>> ClearCare and cannot access their information. >>>>> >>>>> As we discussed there are to be separate locations created in the >>>>> Toronto Clearcare system for the additions and the Toronto team should not >>>>> be seeing any of that data. >>>>> >>>>> Please Help! >>>>> >>>>> -- >>>>> James Patchett >>>>> Director Business Support Group >>>>> * Please note my email has changed: * >>>>> jpatchett@thekey.com >>>>> >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> --000000000000af63ea05db9a1841 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable James,=C2=A0 I just went through = all admins under the Toronto URL and have confirmed that the Toronto team d= oes not have access to=C2=A0Oakville & Waterloo l