--000000000000788e5d05db9a0917 Content-Type: text/plain; charset="UTF-8" Angie & Matt, I have just sent out password resets to all your admins in ClearCare for both URLs. Those who are listed as an admin in both URLs will get two password resets and will need to complete that. Please verify that you are able to login once you reset. Additionally, will you please test that the caregivers are able to still login for their shifts using the app. Thank you, James On Fri, Apr 1, 2022 at 12:05 PM Amanda Patel wrote: > Hello James, > > I will have Roxana double check all Toronto admin profiles to make sure no > visibility to Waterloo and Oaksville. For the payroll structure > payroll/billing and rate schedules have been added and is visible to > everyone as every office uses it a little differently. Unfortunately we > can not have certain locations, see only their bill/pay structures. > > On Fri, Apr 1, 2022 at 12:00 PM James Patchett > wrote: > >> Amanda, >> >> Timothy shared that the HCA Toronto team is seeing the O&W data show up >> in their system and the pay structures are being changed in their system. >> >> The O&W team are locked out of their current URL's as it has been moved >> over to the corporate platform on the backend. I now see that they are no >> longer in the franchise agency >> list but are now >> listed in the corporate agency list for Canada here >> . >> >> James >> >> On Fri, Apr 1, 2022 at 11:56 AM Amanda Patel wrote: >> >>> Hello, >>> >>> The Toronto team does not have access to Waterloo/Oakvile. Also what >>> clearcare are they logged out of Toronto URL or Waterloo/Oakville URL? >>> >>> >>> On Fri, Apr 1, 2022 at 11:43 AM James Patchett >>> wrote: >>> >>>> Amanda, Nicole and Roxana, >>>> >>>> The Toronto location is seeing the Oakville & Waterloo data start to >>>> show up in their clearcare system. In addition the back end pricing seems >>>> to be changing as well. In addition, the O&W teams are now logged out of >>>> ClearCare and cannot access their information. >>>> >>>> As we discussed there are to be separate locations created in the >>>> Toronto Clearcare system for the additions and the Toronto team should not >>>> be seeing any of that data. >>>> >>>> Please Help! >>>> >>>> -- >>>> James Patchett >>>> Director Business Support Group >>>> * Please note my email has changed: * >>>> jpatchett@thekey.com >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>> --000000000000788e5d05db9a0917 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Angie & Matt, I have just sent out = password resets to all your admins in ClearCare for both URLs.=C2=A0 Those = who are listed as an admin in both URLs will get two password resets and wi= ll need to complete that.=C2=A0 Please verify that you are able to login on= ce you reset.=C2=A0 Additionally, will you please = test that the caregivers are able to still login for their shifts using the= app.=C2=A0 Thank you, James On= Fri, Apr 1, 2022 at 12:05 PM Ama