--000000000000c3c87605fa5334cb Content-Type: multipart/alternative; boundary="000000000000c3c87405fa5334ca" --000000000000c3c87405fa5334ca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Josie, Going forward we will not charge the bank account on file. We will wait till we get funding from Bluecross to let you know the balance owed by the Family. Let me speak to Chuck in getting those payments refunded to you as soon as possible. Can you provide an email address to send an etransfer if that would work? Thank you, On Thu, Apr 27, 2023 at 11:22=E2=80=AFAM Josie Van der Velden wrote: > Good morning Ali, > > Thanks for this info. I am no longer comfortable with any automatic > withdrawals coming out of my account, so as a go forward this is not to > happen - can you confirm this has been changed on my account? > > Additionally, as I understand it I should not be receiving any invoice > for any charges in April until mid-May because this is when all Blue Cros= s > payments for the month will be settled up, so I am confused why you would > need to invoice again next week? > > The ideal scenario for me is a refund is issued today. Is this possible? > > Thanks so much, > > *Josie Van der Velden* > > > On Thu, Apr 27, 2023 at 8:59=E2=80=AFAM Ali Malik = wrote: > >> Goodmorning Josie, >> >> Yes I spoke to Chuck and he put through full balance of the invoices for >> some of the Bluecross clients when we should only put through balance af= ter >> CDHC pays us. What we can do is going forward not charge you family port= ion >> until the overpayment on the invoices is all taken up? Would this work? >> Because we will have a few open invoices due by family. >> We are still reconciling the payments from Bluecross, once we reconcile >> all payments for April, we can then let you know what the balance is. We >> will then deduct the overpayment on families account from the balance an= d >> confirm how we should proceed. Do you think this would be a viable optio= n? >> >> Alternatively , I will need to speak to Chuck if he can refund you those >> payments put through. But what will happen is that we will need to charg= e >> your account again for balance thats owed by family next week. >> >> thank you, >> >> On Wed, Apr 26, 2023 at 6:00=E2=80=AFPM Josie Van der Velden > josie.vandervelden@gmail.com> wrote: >> >>> Hey Cheryl, >>> >>> Thanks for this email and for the next steps and info you have detailed= . >>> In fact I was emailing with Ali this morning and confirmed the VersaPay >>> account this morning so all good there. >>> >>> Just to clarify, the amount withdrawn from my account this morning was >>> not a second payment on an invoice that was already paid, it was a paym= ent >>> taken on last week's invoice which has not yet been sent to BlueCross f= or >>> their portion to be covered and so should never have been charged to me= . My >>> understanding is only invoices for the month prior, issued mid month th= e >>> foll