--00000000000072a414060773e16c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are good to go!! Would it be possible to do 1 more quick 10 meeting so I can fully understand how the call process will go. Thanks, On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas wrot= e: > Hi Mark, > > Yes I believe we are all set. I'll let @Joey Taylor > make the final call. > > Thanks > Tim > > On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner > wrote: > >> Hi all! Are we still on for tomorrow? If so, what time are we thinking >> we want to make the changes? I have received the Intake DIDs from the C= all >> Center staff so I am ready to go. Below is a reminder of all the new Le= ad >> groups we created for the Call Center to get a hold of the appropriate >> folks. Thanks! >> >> *Calgary* >> Lead group: Calgary Lead Group (Frax) - x800017 >> Direct #: 408-669-2156 >> Fwds to: Calgary-Winnipeg On-Call - x800995 >> >> *Vancouver* >> Lead group: Vancouver Lead Group (Frax) - x1530006 >> Direct #: 408-642-6774 >> Fwds to: West Vancouver On-Call - x1530995 >> >> *Montreal* >> Lead Group: Montreal Lead Group (Frax) - x1070013 >> Direct #: 408-669-5601 >> Fwds to: Montreal English On-Call - x1070055 >> >> *Ontario* >> Lead Group: Ontario Lead Group (Frax) - x1410004 >> Direct Number: 408-709-3392 >> Fwds to: Ontario On-Call - x1410995 >> >> *Winnipeg* >> Lead Group: Winnipeg Lead Group (Frax) - x590003 >> Direct #: 408-669-5940 >> Fwds to: Calgary-Winnipeg On-Call - x800995 >> >> On Thu, Oct 5, 2023 at 3:35=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Ok Tuesday it is! >>> >>> On Thu, Oct 5, 2023 at 4:29=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Sounds good! Thanks! >>>> >>>> On Thu, Oct 5, 2023 at 11:27=E2=80=AFAM Gabrielle Wolfe >>>> wrote: >>>> >>>>> Let's shoot for Monday so we have some business days after golive to >>>>> make sure we have people available to address any issues. >>>>> >>>>> I'll send the DIDs shortly Mark. >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> * Please note my email has changed: * >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the >>>>>> Call Center is ready for your Intake calls. At that point, we'll se= t up a >>>>>> date/time when you'd like to actually implement. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Yes that's correct Mark >>>>>>> >>>>>>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>>>>>> wrote: >>>>>>> >>>>>>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>>>>>> >>>>>>>> Timothy / Joey - Just for confirmation ... this is currently only >>>>>>>> for Closed hours and only on applicable English IVR menus, correct= ? >>>>>>>> >>>>>>>> Calgary >>>>>>>> W. Vancouver >>>>>>>> Montreal >>>