--00000000000038a2f60607741832 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We can sure have another meeting, but all that the Intake change amounts to is ... - Callers who press option 1 during Closed hours ONLY will be forwarded directly to Frax rather than ringing the On-Call group as it is today. - Frax staff will have those direct numbers to each Lead group in cases where they might need to escalate a call. When you give me the go, I will make the changes during OPEN hours so that once CLOSED hours occur (including weekends and holidays), the described new call flow will activate. Again, please feel free to schedule a meeting if you'd like to talk a little more about it. Thanks! On Wed, Oct 11, 2023 at 12:09=E2=80=AFPM Joey Taylor wrote: > We are good to go!! > Would it be possible to do 1 more quick 10 meeting so I can fully > understand how the call process will go. > > Thanks, > > On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Mark, >> >> Yes I believe we are all set. I'll let @Joey Taylor >> make the final call. >> >> Thanks >> Tim >> >> On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner >> wrote: >> >>> Hi all! Are we still on for tomorrow? If so, what time are we thinkin= g >>> we want to make the changes? I have received the Intake DIDs from the = Call >>> Center staff so I am ready to go. Below is a reminder of all the new L= ead >>> groups we created for the Call Center to get a hold of the appropriate >>> folks. Thanks! >>> >>> *Calgary* >>> Lead group: Calgary Lead Group (Frax) - x800017 >>> Direct #: 408-669-2156 >>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>> >>> *Vancouver* >>> Lead group: Vancouver Lead Group (Frax) - x1530006 >>> Direct #: 408-642-6774 >>> Fwds to: West Vancouver On-Call - x1530995 >>> >>> *Montreal* >>> Lead Group: Montreal Lead Group (Frax) - x1070013 >>> Direct #: 408-669-5601 >>> Fwds to: Montreal English On-Call - x1070055 >>> >>> *Ontario* >>> Lead Group: Ontario Lead Group (Frax) - x1410004 >>> Direct Number: 408-709-3392 >>> Fwds to: Ontario On-Call - x1410995 >>> >>> *Winnipeg* >>> Lead Group: Winnipeg Lead Group (Frax) - x590003 >>> Direct #: 408-669-5940 >>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>> >>> On Thu, Oct 5, 2023 at 3:35=E2=80=AFPM Timothy Thomas w= rote: >>> >>>> Ok Tuesday it is! >>>> >>>> On Thu, Oct 5, 2023 at 4:29=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Sounds good! Thanks! >>>>> >>>>> On Thu, Oct 5, 2023 at 11:27=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> Let's shoot for Monday so we have some business days after golive to >>>>>> make sure we have people available to address any issues. >>>>>> >>>>>> I'll send the DIDs shortly Mark. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> * Please note my email has changed: * >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM