--000000000000b1aef706021f2aef Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just had that PAD info dropped off from Glen, so it should be updated to the newly updated info. If we can come together to solidify what approach should be taken, I will deliver it to Glen who is actually fairly reasonable. Dev his wife, is not. On Fri, Aug 4, 2023 at 10:50=E2=80=AFAM Ali Malik wr= ote: > @Timothy Thomas @Brian Boxall @Denni= s > Fancy Hey guys, this client has always been an issue > from the past, it took me so long before to get her to pay for big balanc= e > she had prior.. > > She also got upset last time when we charged her PAD. So we need to ensur= e > that A) This client is setup on autopay going forward as she mentioned to > me a while ago they would do this B) Get consent if it's okay to charge t= he > balance of 17k. > > If she still refuses or there are any issues, Tim I will leave it to you > to take it forward from the operations side. > > thank you, > > On Fri, Aug 4, 2023 at 11:45=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Brian, >> >> PAD information for Vaughan Barb was inputted into clearcare today. >> The outstanding balance is around 17k. >> >> Are we using PAD information? >> I remember we charged their bank account before and she got upset. >> >> Thanks, >> Sumira Suthesan >> Accounts Receivable Specialist- TheKey >> >> > > -- > *Ali Malik* > Manager - Financial Operations > > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000b1aef706021f2aef Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just had that PAD info dropped off from Glen, so it shou= ld be updated to the newly updated info. If we can come = together=C2=A0to solidify what approach should be taken, I will deliver it = to Glen who is actually fairly reasonable. Dev his= wife, is not. On Fri, Aug 4, 2023 at 10:50=E2=80=AFAM Ali Malik < ali.malik@thekey.com > wrote: @Timot= hy Thomas =C2=A0 @Brian Boxall =C2=A0 @Dennis Fancy =C2=A0Hey guys, this = client has always been an issue from the past, it took me so long before to= get her to pay for big balance she=C2=A0had prior.. She also got upset last time when we charged her PAD. So we need to ensure= that A) This client is setup on autopay going forward as she mentioned to = me a while ago they would do this B) Get consent if it's okay to charge= =C2=A0the balance=C2=A0of 17k. If she still refuse= s or there are any issues, Tim I will leave it to you to take it forward fr= om the operations side. thank you, = On Fri, Au= g 4, 2023 at 11:45=E2=80=AFAM Sumira Suthesan < sumira.suthesan@thekey.com > w= rote: Hi Brian, PAD information for Vaughan Barb was = inputted into clearcare today. The outstanding balance is around = 17k. Are we using PAD information? I rem= ember we charged their bank account=C2=A0 before and she got upset.=C2=A0