Good morning Isabelle,
Appreciate you working on this so quickly.
I was able to download and login into 8x8 this morning. The attached
training video was very helpful.
With thanks,
Taneshia
On Thu, Jun 9, 2022 at 9:18 PM Isabelle La <ila@thekey.com> wrote:
> Hi All,
>
> I actually finished this already with the updated recordings.
>
> Please let me know when your office is ready to be sent the 8x8
> invitations to set up their accounts via email.
> Please let me know if you will be wanting an 8x8 training. If so, let me
> know some dates/times that will work for you all. if your team is fairly
> technologically savvy and feel you can figure it out yourselves, then you
> may not want/need a training. As an option, attached is a copy of a
> training I recently did and recorded - if you feel like this is adequate,
> you may not need to schedule a training in order to expedite your 8x8
> onboarding.
>
> 8x8 PHONE APP TRAINING RECORDING VIDEO LINK
> <https://drive.google.com/file/d/1BslXmxLIXlPhsp73dRrXx0WreIcHQwG_/view?usp=sharing>
>
> From here, as soon as your users are all set up, we can set a date/time to
> forward your calls anytime you'd like.
>
> On Thu, Jun 9, 2022 at 9:44 AM Cheryl Cartwright <
> ccartwright@homecareassistance.com> wrote:
>
>> Hi Isabelle,
>>
>> There is a lot of confusion around our name and who we are with our
>> clients. For this reason we would like to say....Thank you for calling Home
>> Care Assistance and Mavencare Toronto (No "of toronto)
>> If you are calling to inquire about our services press 1 - this should go
>> to Cheryl, then Taneshia, then Taylor, then Sydney if possible. Otherwise
>> it should go to Cheryl, then Taneshia, the the answering service
>> If you are a current client press 2 - from this can we get another menu
>> that goes for Cheryl press 1, Taneshia press 2, Taylor press 3 and Sydney
>> press 4?
>> Caregivers and employment inquiries press 3 - this should go to Kathryn
>> Employment verification press 4 - goes to Kathryn
>> All other press 5 - should go to Cheryl
>>
>> We would like to assume Mavencare weekend coverage by next weekend if
>> that gives you enough time to get everything up and running?
>>
>> Thanks,
>>
>> Cheryl
>>
>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La <ila@thekey.com> wrote:
>>
>>> Hello Tim, Cheryl and Taneshia,
>>>
>>> Please be advised that your 8x8 phone system has been built out but we
>>> do not have a recording yet, as I understand there may be some French
>>> utilized. If you need this French component customized, please have someone
>>> record on your behalf as soon as possible and provide us the recording so I
>>> can upload for the Office Hours Auto-Attendant. In English, the script is
>>> usually as below, though I know there will be some things removed as I
>>> understand you don't do your payroll system through us for employment
>>> verification requests but I'm giving you the shell script anyway. If you
>>> only require English, I can also do this recording for you but just confirm
>>> as I know a lot of the Canadian offices use French.
>>>
>>> Thank you for calling ______________, the premier partner for
>>> personalized and dignified care.
>>> If you are inquiring about new care, please press 1.
>>> If you are an existing client please press 2.
>>> Caregivers and employment enquiries please press 3.
>>> For employment verification requests please press 4.
>>> All others please press 5.
>>> If you would like to hear this menu again press 9.
>>>
>>>
>>>
>>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La <ila@thekey.com> wrote:
>>>
>>>> I just sent a calendar invite for Monday, let's catch up then, thanks
>>>> Tim.
>>>>
>>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Isabelle,
>>>>>
>>>>> Here are the numbers:
>>>>>
>>>>> *Main office#: *416-855-2333 ext#281
>>>>>
>>>>> *Toll Free#:* 1-855-526-2702 ext#281
>>>>>
>>>>> *Mavencare Sales#: *647-484-0632 **This number is on all Mavencare
>>>>> brochures.*
>>>>>
>>>>> Perhaps we should connect to discuss a few things prior to the change.
>>>>> Are you free early next week? My calendar is up to date/
>>>>>
>>>>> Thanks!
>>>>> Tim
>>>>>
>>>>> On Wed, Jun 1, 2022 at 5:02 PM Isabelle La <ila@thekey.com> wrote:
>>>>>
>>>>>> Hi Tim,
>>>>>>
>>>>>> Keith usually handles the phone numbers being forwarded but I believe
>>>>>> he is on vacation for 2 weeks starting tomorrow.
>>>>>>
>>>>>> Can you confirm the phone numbers you want forwarded and to which
>>>>>> number?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 1, 2022 at 1:46 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Isabelle,
>>>>>>>
>>>>>>> I'd like to get all Mavencare Toronto phone numbers forwarded to our
>>>>>>> HCA Toronto phone system so that we can effectively merge these operations.
>>>>>>>
>>>>>>> Are you able to assist with this request?
>>>>>>> Thanks!
>>>>>>> Tim
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>
>> --
>> *Cheryl Cartwright*
>> Director of Care
>> Home Care Assistance
>> Office: 416-488-8777 <4164888777>
>> Toronto, ON (EST)
>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
>> ---
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>> ccartwright@homecareassistance.com
>>
>
*Taneshia Persaud*, RPN, GCP
General Manager - Toronto
*Please note my email has changed:*
Taneshia.Persaud@TheKey.com
<https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
[image: TheKey] <http://thekey.com/>