Re: Mavencare Toronto Phone Flow

--00000000000051bf5805e10db85e Content-Type: text/plain; charset="UTF-8" Hi All, I actually finished this already with the updated recordings. Please let me know when your office is ready to be sent the 8x8 invitations to set up their accounts via email. Please let me know if you will be wanting an 8x8 training. If so, let me know some dates/times that will work for you all. if your team is fairly technologically savvy and feel you can figure it out yourselves, then you may not want/need a training. As an option, attached is a copy of a training I recently did and recorded - if you feel like this is adequate, you may not need to schedule a training in order to expedite your 8x8 onboarding. 8x8 PHONE APP TRAINING RECORDING VIDEO LINK From here, as soon as your users are all set up, we can set a date/time to forward your calls anytime you'd like. On Thu, Jun 9, 2022 at 9:44 AM Cheryl Cartwright wrote: > Hi Isabelle, > > There is a lot of confusion around our name and who we are with our > clients. For this reason we would like to say....Thank you for calling Home > Care Assistance and Mavencare Toronto (No "of toronto) > If you are calling to inquire about our services press 1 - this should go > to Cheryl, then Taneshia, then Taylor, then Sydney if possible. Otherwise > it should go to Cheryl, then Taneshia, the the answering service > If you are a current client press 2 - from this can we get another menu > that goes for Cheryl press 1, Taneshia press 2, Taylor press 3 and Sydney > press 4? > Caregivers and employment inquiries press 3 - this should go to Kathryn > Employment verification press 4 - goes to Kathryn > All other press 5 - should go to Cheryl > > We would like to assume Mavencare weekend coverage by next weekend if that > gives you enough time to get everything up and running? > > Thanks, > > Cheryl > > On Tue, Jun 7, 2022 at 7:17 PM Isabelle La wrote: > >> Hello Tim, Cheryl and Taneshia, >> >> Please be advised that your 8x8 phone system has been built out but we do >> not have a recording yet, as I understand there may be some French >> utilized. If you need this French component customized, please have someone >> record on your behalf as soon as possible and provide us the recording so I >> can upload for the Office Hours Auto-Attendant. In English, the script is >> usually as below, though I know there will be some things removed as I >> understand you don't do your payroll system through us for employment >> verification requests but I'm giving you the shell script anyway. If you >> only require English, I can also do this recording for you but just confirm >> as I know a lot of the Canadian offices use French. >> >> Thank you for calling ______________, the premier partner for >> personalized and dignified care. >> If you are inquiring about new care, please press 1. >> If you are an existing client please press 2. >> Caregivers and employment enquiries please press 3. >> For employment verification requests please press 4. >> A