This is a multipart message in MIME format. ------=_NextPart_000_0B40_01DBFC83.C5321270 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0B41_01DBFC83.C5323980" ------=_NextPart_001_0B41_01DBFC83.C5323980 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Kelley! They do eventually pay but boy does their balance get = up there, and it takes a lot of calls/emails, certainly not ideal.=20 =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Kelley Richard =20 Sent: Thursday, July 24, 2025 9:26 AM To: Tiffany Silton Cc: eclark@thekey.com; Timothy Thomas ; Cristina = Gutierrez de ... ; Lito Delapena = ; Audra Williams Subject: Re: FW: Anna Jeffrey (122038) The Key LLC Open balance = $197,979.52 - [#1116486] =20 A. Jeffery has a POA who manages all her finances and he is difficult to = reach and rarely returns calls. There is no family involvement or other = individuals currently engaged in the client's care. I will notify Jenn, = the Care Management GM and maybe between herself and the assigned care = manager they can assist is securing payment. =20 =20 On Thu, Jul 24, 2025 at 11:17=E2=80=AFAM Tiffany Silton = > wrote: Thanks Elizabeth, Just curious, do the Jeffery's work with a fiduciary to make their = payments, or are they paying themselves? Tiffany Silton=20 Director, Division Operations=20 =09 tsilton@thekey.com=20 (760) 889-2188 =09 TheKey.com=20 =20 =20 =20 On Wed, Jul 23, 2025 at 7:32=E2=80=AFPM > wrote: Hello- =20 FYI on the balance w/The Jefferey=E2=80=99s, they spend quite a bit = between both GCM and CG services however they consistently accumulate = large balances, I=E2=80=99d say a few times a year they owe about this = and it take a lot of follow up to get them to pay. Anything your teams = can do to ensure this is paid promptly is appreciated.=20 =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Cristina Gutierrez de Pineres >=20 Sent: Wednesday, July 23, 2025 1:47 PM To: dchaves@tylerandreynolds.com =20 Cc: robyn.naigles@thekey.com ; = eclark@thekey.com ; = jennifer.mahoney@thekey.com =20 Subject: Fwd: Anna Jeffrey (122038) The Key LLC Open balance $197,979.52 = - [#1116486] =20 Dear David, I hope this message finds you well. =20 I am writing to bring to your attention the current outstanding balances = on Mrs. Anna Jeffrey=E2=80=99s accounts. As of today, the total amount = due is $197,979.52, distributed as follows: * Account #100547: $127,875.00 * Account #122038: $70,104.52 For your convenience, I have attached the relevant invoices to this = message. We kindly request that you inform us of the anticipated date for the = next payment. Your prompt response will help us ensure that the accounts = are managed appropriately. I have attempted to reach you previously without success. If there is a = more convenient time or method for us to discuss this matter, please let = me know. Thank