RE: FW: Montreal Facility Terms - Currently set at Net 2

Good Evening-

 

The below will show who was updated and who was not. For the clients I adjust terms on, I also adjusted the Due Dates for invoices that are not already past due. A few questions for the group seeing as how these businesses have extended terms and are all delinquent on payments to TheKey.

 

Net Terms & Invoices Adjusted:

*	Belvedere Maintenance is past due by $3k, do we have a commitment from them for payment? I don’t see recent invoices generated so we need to press here if they’re no longer using our services. 
*	SEC Le Felix Vaudreuil Residence is past due by $1499.31, for 2023 invoices. What is the rationale behind not paying these invoices? 
*	Le Waldorf if past due $89k. If there are no disputes or reasons for payment delay that we’ve caused internally and not yet resolved, this is unacceptable. What’s the story here?
*	Residence Lumia is past due $3k, what’s the story on this one?

 

Terms Not Updated; What are we doing to collect on these balances? 

*	Place St.Moritz Residence- I didn’t extend terms because they have an unpaid invoice from February and are inactive. 
*	Residence SEC Elogia- I didn’t extend terms because they have an unpaid invoice from February and are inactive. 

 

 

 

 

 

Kind regards-

 

Elizabeth Clark 

Director

CI & Transformation

Long Term Care Insurance Onboarding

Collections

Billing Help Desk

 

TheKey

Office|Cell : 619-822-4855

 <mailto:eclark@thekey.com> eclark@thekey.com 

 

 <https://www.thekey.com/> TheKey.com

 

 <https://homecareassistance.com/> 

 






 

 

 

 

From: Timothy Thomas <tt@thekey.com> 
Sent: Wednesday, May 22, 2024 6:19 AM
To: eclark@thekey.com
Cc: Joey Taylor <joey.taylor@thekey.com>
Subject: Re: FW: Montreal Facility Terms - Currently set at Net 2

 

Good morning,

 

Yes they should all be updated to net30.

 

Thanks

 

On Wed, May 22, 2024 at 9:13 AM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:

Good Morning

Can you please confirm the below?

 

From: John Janiga < <mailto:john.janiga@thekey.com> john.janiga@thekey.com> 
Sent: Wednesday, May 22, 2024 6:07 AM
To: Elizabeth Clark < <mailto:eclark@thekey.com> eclark@thekey.com>
Subject: Montreal Facility Terms - Currently set at Net 2

 

Hello Elizabeth, 

 

I have several Montreal facilities ( listed below ) that are currently set to Net 2 terms, but have been traditionally used to Net 30 terms. These facilities historically pay via cheque. 

 


157899 Chartwell Le Wellesley


158008 Belvedere (Maintenance)


158056 SEC Le Felix Vaudreuil Residence*

158100 Le Waldorf


158226 Residence Lumia


158739 Place St-Moritz Residence


158740 Residence SEC Elogia

My question is will we be updating these terms in NetSuite or will they remain at net 2 terms ? 

 

In Addition, I also have a  Montreal client that is used to net thirty and is requesting their terms remain the same, however per the email shown below states they are willing to request an adjustment if absolutely necessary.  

 

157895 Raymond Guilbault

 




melanie.dore@altomedic.ca <mailto:melanie.dore@altomedic.ca>   <https://support.google.com/mail/answer/1311182?hl=en> via eigbox.net <http://eigbox.net>  


Tue, May 21, 3:36 PM (17 hours ago)

	





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Show original

Good morning,

The agreement with Mr. Guilbault has always been payment within 30 days like the payments we receive from the CLSC. Payments are always made on Thursdays and otherwise the following Thursday is duplicated.

If you see anything wrong with this, I could discuss the situation again with Mr. Guilbault to see if it would be possible to update his account statement and start from scratch.

I await your follow-up before moving forward with the request.

Sincerely,

Error! Filename not specified.

 

 

If you want we can hop on a call to discuss and please let me know if you require additional information. 

 

Thank you! 

John Janiga

Collections Analyst 2 
 <mailto:john.janiga@thekey.com> john.janiga@thekey.com

408-647-7538 


 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> 

 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/>