Re: Re: Re: HCA Calgary Website Updates

Good morning Tim,

The content we discussed earlier has been removed on the following pages so
just the contact form remains and the Toronto side has been reverted until
we can get a solution to the issue we are facing. Please note you may have
to do a hard refresh (ctrl + shift + R)

1. https://www.homecareassistancewinnipeg.ca/contact-us/
[image: image.png]

2. https://www.homecareassistancevancouver.ca/contact-us/
[image: image.png]

3. https://www.torontohomecareassistance.ca/contact/
[image: image.png]

I'll have the team look into the load time issues as well and see if we can
clean up any extra baggage that may be slowing the site down.

Looking forward to connecting with the dev team for the credentials or to
troubleshoot the issues.

Best,
[image: Scott Charles, Web Manager] <https://www.u7solutions.com/>


Scott Charles, Web Manager
U7 SOLUTIONS | Make the web work for you
78 George Street, Suite 204, Ottawa, ON K1N 5W1
Direct: 613-804-7894 Telephone: 1-888-236-1467
https://www.u7solutions.com

[image: LinkedIn button] <https://www.linkedin.com/company/u7solutions> [image:
Twitter button] <https://twitter.com/u7solutions> [image: Facebook button]
<https://www.facebook.com/u7solutions> [image: Email list button]
<https://www.u7solutions.com/subscribe/>


On Mon, Aug 29, 2022 at 3:56 PM Timothy Thomas <tt@thekey.com> wrote:

> I've also noticed that the load times are pretty awful for all sites with
> this layout...any low hanging fruit to help improve this?
>
> On Mon, Aug 29, 2022 at 3:54 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> @Development Team <dev@thekey.com> can you please assist Scott with his
>> question below.
>>
>> @Scott Charles <scott.charles@u7solutions.com> when can we expect the
>> Calgary language to come off the Contact pages. Thanks
>>
>> On Mon, Aug 29, 2022 at 3:32 PM Scott Charles <
>> scott.charles@u7solutions.com> wrote:
>>
>>> Sounds good, thanks Tim.
>>>
>>> Do you have someone on your team who might be able to help me answer
>>> some server related questions?
>>>
>>> The winnipeg site contact page format has been reverted as well after
>>> our changes and it removed all the formatting. U7 has not accessed that
>>> page since we confirmed all the changes on August 18th. We can revert this
>>> page back as well for the time being if you'd like.
>>>
>>> It may be possible there is a setting or something happening that is
>>> conflicting with our changes because the dev environments we are working on
>>> have the correct layouts and the layouts are also correct in the stylesheet
>>> in the backend of the site, however, the front end is not updating. This
>>> usually indicates server site issues or firewall issues.
>>>
>>> As I mentioned in my previous email, if we can either receive CloudFlare
>>> credentials or get in touch with someone familiar with your hosting details
>>> that would be extremely helpful as we are losing some of the work that has
>>> been done.
>>>
>>> Thanks,
>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>
>>>
>>> Scott Charles, Web Manager
>>> U7 SOLUTIONS | Make the web work for you
>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>> https://www.u7solutions.com
>>>
>>> [image: LinkedIn button] <https://www.linkedin.com/company/u7solutions> [image:
>>> Twitter button] <https://twitter.com/u7solutions> [image: Facebook
>>> button] <https://www.facebook.com/u7solutions> [image: Email list
>>> button] <https://www.u7solutions.com/subscribe/>
>>>
>>>
>>> On Mon, Aug 29, 2022 at 2:34 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Removing the text referring to calgary is good however the contact
>>>> information (address and phone number) below the form need to be double
>>>> checked as well.
>>>>
>>>> I'm tied up for now but will clear cache and get back to you a little
>>>> later.
>>>>
>>>> On Mon, Aug 29, 2022 at 2:22 PM Scott Charles <
>>>> scott.charles@u7solutions.com> wrote:
>>>>
>>>>> Hi everyone,
>>>>>
>>>>> The contact pages were adjusted to match the mock ups that were
>>>>> approved. Unfortunately there was no discussion surrounding any difference
>>>>> in wording for the other locations which may have been an oversight on my
>>>>> part. We received updated info for the homepage changes as well as the
>>>>> phone numbers for the top bar but I should have confirmed the details for
>>>>> the contact page with you so I apologize for that.
>>>>>
>>>>> Secondly Tim, can you confirm with me that you cleared the browser
>>>>> cache as I mentioned in my previous email? I did provide a screenshot and
>>>>> I've included another one of my personal computer so I can confirm the
>>>>> changes to the format have been made. I will ensure to increase our testing
>>>>> protocols for these changes as I see there have been issues in the past as
>>>>> well. The only other possible explanation for you being unable to see the
>>>>> changes would be if the server is holding an old version of the site as
>>>>> well.
>>>>>
>>>>> If someone is able to provide us with CloudFlare credentials or if
>>>>> they can confirm if the server keeps a cached version we can get to the
>>>>> bottom of this.
>>>>>
>>>>> We have reverted the Toronto contact page back to the original one for
>>>>> the time being, but please confirm with me if you'd like the other contact
>>>>> pages (Vancouver and Winnipeg) to be changed back as well OR if you'd just
>>>>> like the text mentioning the information on Calgary to be removed.
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>> [image: image.png]
>>>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>>>
>>>>>
>>>>> Scott Charles, Web Manager
>>>>> U7 SOLUTIONS | Make the web work for you
>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>> https://www.u7solutions.com
>>>>>
>>>>> [image: LinkedIn button]
>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter button]
>>>>> <https://twitter.com/u7solutions> [image: Facebook button]
>>>>> <https://www.facebook.com/u7solutions> [image: Email list button]
>>>>> <https://www.u7solutions.com/subscribe/>
>>>>>
>>>>>
>>>>> On Mon, Aug 29, 2022 at 12:39 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Also the formatting on the Toronto contact page is broken. Who is
>>>>>> reviewing these changes before pushing them live? We need to discuss a new
>>>>>> process because the current state isn't working. [image: Screen Shot
>>>>>> 2022-08-29 at 12.37.28 PM.png]
>>>>>>
>>>>>> On Mon, Aug 29, 2022 at 12:34 PM Timothy Thomas <tt@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Scott, I wasn't aware the language would be changing on the contact
>>>>>>> pages. The same problems are currently live on the Winnipeg and Vancouver
>>>>>>> website contact pages along with the incorrect contact information below
>>>>>>> the form. How did this happen? We need to roll back the changes on the
>>>>>>> contact pages until we can get you the updated copy.
>>>>>>>
>>>>>>> On Mon, Aug 29, 2022 at 12:11 PM Scott Charles <
>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>
>>>>>>>> Hi everyone,
>>>>>>>>
>>>>>>>> Just a quick update. The Toronto site has also received the
>>>>>>>> homepage and contact page adjustments. I've attached 2 images for
>>>>>>>> reference. Please note I had to clear my cache and refresh the page to view
>>>>>>>> the changes.
>>>>>>>>
>>>>>>>> *I would like to bring to everyone's attention that the text on all
>>>>>>>> the contact pages we received only apply to the Calgary site* and
>>>>>>>> we'd be happy to make any changes if we can receive updated wording. You
>>>>>>>> can see on the image below that on the Toronto site it says "We service the
>>>>>>>> greater Calgary region including Calgary, Airdrie, etc....." and I assume
>>>>>>>> we'd like to change that text for specific locations around each facility.
>>>>>>>>
>>>>>>>> Please let me know if this is something you'd like done and if we
>>>>>>>> can receive the content we will make the changes.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> [image: image.png]
>>>>>>>> [image: image.png]
>>>>>>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>> Scott Charles, Web Manager
>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>> https://www.u7solutions.com
>>>>>>>>
>>>>>>>> [image: LinkedIn button]
>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook button]
>>>>>>>> <https://www.facebook.com/u7solutions> [image: Email list button]
>>>>>>>> <https://www.u7solutions.com/subscribe/>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 18, 2022 at 3:30 PM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> I was in incognito mode, but I see it's fixed now. Thanks Scott.
>>>>>>>>>
>>>>>>>>> On Thu, Aug 18, 2022 at 3:14 PM Scott Charles <
>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Tim,
>>>>>>>>>>
>>>>>>>>>> It may be a matter of hard refreshing your browser. Could you
>>>>>>>>>> please try to press "crtl + shift + R" and see if the changes are visible?
>>>>>>>>>>
>>>>>>>>>> I've attached an image for reference.
>>>>>>>>>>
>>>>>>>>>> [image: image.png]
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>
>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook
>>>>>>>>>> button] <https://www.facebook.com/u7solutions> [image: Email
>>>>>>>>>> list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Aug 18, 2022 at 2:53 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Scott I'm still seeing the phone spacing issue on the winnipeg
>>>>>>>>>>> site [image: Screen Shot 2022-08-18 at 2.52.39 PM.png]
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Aug 18, 2022 at 2:47 PM Scott Charles <
>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks for sending over the info. I'm confirming that our
>>>>>>>>>>>> developer is able to log into wordpress for the Toronto site. If someone
>>>>>>>>>>>> can also provide webmaster@u7solutions.com with FTP
>>>>>>>>>>>> credentials / access I believe we will need that info too.
>>>>>>>>>>>>
>>>>>>>>>>>> I am also confirming that the correct phone numbers have been
>>>>>>>>>>>> input into wordpress for Vancouver, Calgary, and Winnipeg.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>
>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook
>>>>>>>>>>>> button] <https://www.facebook.com/u7solutions> [image: Email
>>>>>>>>>>>> list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Aug 18, 2022 at 5:34 AM Jason Stauffer (Support) <
>>>>>>>>>>>> dev@homecareassistance.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Scott,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Yes, accounts for webmaster@u7solutions.com and
>>>>>>>>>>>>> scott.charles@u7solutions.com are now enabled.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please let us know if the activation / reset password emails
>>>>>>>>>>>>> were not received.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Jason Stauffer
>>>>>>>>>>>>> Web Development Team Manager, TheKey
>>>>>>>>>>>>> thekey.com
>>>>>>>>>>>>> 221 Main St #520
>>>>>>>>>>>>> <https://homecareassistance.zendesk.com/tickets/520>, San
>>>>>>>>>>>>> Francisco, CA 94105
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On August 17, 2022, 6:11 PM, Alexa Graziani wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks, all!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott - please let us know when the numbers have been
>>>>>>>>>>>>>> corrected.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 2:11 PM Phil Chanda <
>>>>>>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Development Team <dev@thekey.com> Per email below, please
>>>>>>>>>>>>>> provide u7 access to
>>>>>>>>>>>>>> https://www.torontohomecareassistance.ca/
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 4:31 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Alexa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Ok perfect! You are correct, we have the phone numbers that
>>>>>>>>>>>>>> were given to us input correctly into wordpress.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'll have our developer do 1 more review of the 3 pages to
>>>>>>>>>>>>>> ensure the correct phone numbers are in place.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I also saw the note from Tim asking for the same changes of
>>>>>>>>>>>>>> the homepage and contact page to be done for the toronto website (
>>>>>>>>>>>>>> https://www.torontohomecareassistance.ca/)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Could someone please provide us with the credentials to
>>>>>>>>>>>>>> access this site? We can get started on the changes towards the end of the
>>>>>>>>>>>>>> week and finalize everything towards the beginning of the next week.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 2:25 PM Alexa Graziani <
>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  Scott,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Correct, it's ok that the number that shows to customers is
>>>>>>>>>>>>>> not the ones we gave you. It just need to be the ones we gave you on the
>>>>>>>>>>>>>> backup so that Callrail can read it and then mask the numbers appropriately.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As long as the backend of the site is correct, we should be
>>>>>>>>>>>>>> good. It's not swapping on the backend, correct? You can input the correct
>>>>>>>>>>>>>> phone numbers there?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Let us know if we need to get on a call to go over this.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 9:56 AM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Alexa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the info!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The only issue with Callrail is it is automatically swapping
>>>>>>>>>>>>>> the phone numbers and preventing us from uploading the phone numbers we
>>>>>>>>>>>>>> were given for Vancouver and Winnipeg. That is why the extra space is
>>>>>>>>>>>>>> showing as thats the only current way to adjust the phone numbers.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If you are comfortable with all phone numbers defaulting
>>>>>>>>>>>>>> to 778 732 5087 then we have nothing to worry about, although if the
>>>>>>>>>>>>>> numbers are supposed to differ from that we will either need someone to
>>>>>>>>>>>>>> update that in Callrail or be given the credentials so we can make
>>>>>>>>>>>>>> adjustments.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Let me know if that makes sense.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 12:18 PM Alexa Graziani <
>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Yes, we are using Callrail and would like the numbers to swap
>>>>>>>>>>>>>> dynamically. That is the intended feature not a bug. That's how we are
>>>>>>>>>>>>>> tracking the channel our calls are coming from. Callrail reads the number
>>>>>>>>>>>>>> on the backend of the site and then shows the user a tracking number that
>>>>>>>>>>>>>> routes to the intended line.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If the team has questions on anything that is in place on the
>>>>>>>>>>>>>> site, please have them ask us ahead of time instead of implementing a
>>>>>>>>>>>>>> workaround so that we can avoid issues like this in the future.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 8:51 AM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Just wanted to provide a quick update on the phone number
>>>>>>>>>>>>>> formatting issue. There is currently a plugin / tool the site is using
>>>>>>>>>>>>>> called https://www.callrail.com/  <https://www.callrail.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> It appears it is tracking call conversions and call leads.
>>>>>>>>>>>>>> The issue is that in the plugin it has a feature to automatically change
>>>>>>>>>>>>>> phone numbers to (778 732 5087). Anytime a phone number is input into
>>>>>>>>>>>>>> wordpress it gets changed. This is why our developer put a space between
>>>>>>>>>>>>>> the first 2 numbers for now as that's the only way to prevent the phone
>>>>>>>>>>>>>> number from automatically switching.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> You can see for example the phone number was input correctly
>>>>>>>>>>>>>> in the backend but changed on the website via the plugin.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In order to adjust this we'd need to access the plugin and
>>>>>>>>>>>>>> see if there is a way to remove the automatic phone number replacement.
>>>>>>>>>>>>>> Does anyone have the credentials for the
>>>>>>>>>>>>>> https://www.callrail.com/ use on the website?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 16, 2022 at 2:25 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the feedback. Reaching out to a developer ASAP to
>>>>>>>>>>>>>> look into this.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 16, 2022 at 2:17 PM Alexa Graziani <
>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Image below. Please make the phone number changes as soon as
>>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image002.jpg]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 16, 2022 at 11:07 AM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott, the same issue is appearing on the Vancouver site as
>>>>>>>>>>>>>> well.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Once corrected, can we please issue the same design changes
>>>>>>>>>>>>>> on our Toronto site - homecareassistancetoronto.ca - there
>>>>>>>>>>>>>> appears to be a loading issue on this site as well.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 16, 2022 at 2:04 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We've got a formatting issue with the phone number in the
>>>>>>>>>>>>>> header on the Winnipeg site. It's breaking the call rail phone number
>>>>>>>>>>>>>> integration. Can you please look into this asap.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 16, 2022 at 12:19 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In case the info was missed, all 3 sites have had the
>>>>>>>>>>>>>> homepage and contact page updated. Please feel free to navigate to the
>>>>>>>>>>>>>> various sites for review.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If there are any minor adjustments or issues on the homepage
>>>>>>>>>>>>>> or contact page please let me know.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 10, 2022 at 4:35 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the confirmation. Our developer will work to
>>>>>>>>>>>>>> implement the changes on the live site today and tomorrow.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 10, 2022 at 11:15 AM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Yes please proceed with the changes.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 10, 2022 at 9:14 AM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Just wanted to follow up on this as we have everything in
>>>>>>>>>>>>>> place to make the changes on the live sites but are waiting for
>>>>>>>>>>>>>> confirmation.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let me know when you've had a chance to review the
>>>>>>>>>>>>>> most recent contact page change requests and if we are ready to put
>>>>>>>>>>>>>> everything live.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jul 27, 2022 at 3:46 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The changes have been made to the contact page:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>    - move "let our homecare experts help" to be a title on
>>>>>>>>>>>>>>    the right side of the image so we don't have an extra white space at the
>>>>>>>>>>>>>>    top.
>>>>>>>>>>>>>>    - shorten the red text as a subhead to say "Request
>>>>>>>>>>>>>>    information for a complimentary care consultation"
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please feel free to follow the link previously provided to
>>>>>>>>>>>>>> review the changes.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Once all the changes are confirmed we will make the switch on
>>>>>>>>>>>>>> the live sites.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Jul 26, 2022 at 2:04 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the information and confirmation everyone!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've put everything into our system and notified the
>>>>>>>>>>>>>> developer about the requested changes.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If anything else comes up I'll be sure to let you know.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Jul 26, 2022 at 11:55 AM James Sudimak (Support) <
>>>>>>>>>>>>>> dev@homecareassistance.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Alexa + U7 Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Here are the FTP credentials for each site as requested:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Vancouver*
>>>>>>>>>>>>>> Host: homecareassistancevancouver.ca
>>>>>>>>>>>>>> IP Address: 162.221.187.162
>>>>>>>>>>>>>> Port: 21
>>>>>>>>>>>>>> Username: u7@homecareassistancevancouver.ca
>>>>>>>>>>>>>> Pass: @K0H$-(T3[I~
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Winnipeg*
>>>>>>>>>>>>>> Host: homecareassistancewinnipeg.ca
>>>>>>>>>>>>>> IP Address: 162.221.187.162
>>>>>>>>>>>>>> Port: 21
>>>>>>>>>>>>>> Username: u7@homecareassistancewinnipeg.ca
>>>>>>>>>>>>>> Pass: D&(JA~5glmpc
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> U7 - Please see credentials above. If connecting via the Host
>>>>>>>>>>>>>> domain name does not work, try using the IP Address (162.221.187.162) as
>>>>>>>>>>>>>> the Host when connecting.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let us know if there is anything else we may assist
>>>>>>>>>>>>>> with. Thanks!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Warm regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> James Sudimak
>>>>>>>>>>>>>> Web Developer, TheKey
>>>>>>>>>>>>>> thekey.com
>>>>>>>>>>>>>> 221 Main St
>>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>>> #520 <https://homecareassistance.zendesk.com/tickets/520>,
>>>>>>>>>>>>>> San Francisco, CA 94105
>>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On July 25, 2022, 5:54 PM, Alexa Graziani wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'm confirming that we'd like to make the changes Jenn sent
>>>>>>>>>>>>>> for desktop:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>    - move "let our homecare experts help" to be a title on
>>>>>>>>>>>>>>    the right side of the image so we don't have an extra white space at the
>>>>>>>>>>>>>>    top.
>>>>>>>>>>>>>>    - shorten the red text as a subhead to say "Request
>>>>>>>>>>>>>>    information for a complimentary care consultation"
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Phone numbers are as follow:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>    - Vancouver 778-279-3634
>>>>>>>>>>>>>>    - Winnipeg 204-489-6000
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dev team - can you get them access to the websites listed in
>>>>>>>>>>>>>> the previous email, please?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 25, 2022 at 9:42 AM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks everyone!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> This is very helpful. I'll pass it along to the developer for
>>>>>>>>>>>>>> corrections.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2 more requests as well from our developer:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. If someone can also provide me with the phone number for
>>>>>>>>>>>>>> vancouver and winnipeg I will add that to the file for the other 2 sites
>>>>>>>>>>>>>> being updated
>>>>>>>>>>>>>> 2. We will need the credentials (FTP or cPanel) for Vancouver
>>>>>>>>>>>>>> and Winnipeg so we can access the site and make the changes
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 25, 2022 at 11:37 AM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Iphone 12 pro here. This is what i see
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 25, 2022 at 11:24 AM Jennifer Lagemann <
>>>>>>>>>>>>>> jennifer.lagemann@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I was using an iPhone 13 Pro.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> And thanks for the feedback on the video, that half second
>>>>>>>>>>>>>> does matter. Appreciate the insight.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> Jenn
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Jul 25, 2022, at 9:14 AM, Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the feedback Jenn!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've attached an image of the mobile version on my phone but
>>>>>>>>>>>>>> if other people are experiencing issues with the phone number appearing
>>>>>>>>>>>>>> incorrectly we can look into optimizations for specific devices. If you can
>>>>>>>>>>>>>> provide me with the make and model of your phone we can narrow down our
>>>>>>>>>>>>>> efforts. For reference, the image attached is from my Iphone 13.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We can certainly make whatever changes you like to the
>>>>>>>>>>>>>> desktop version to suit your needs. If you and your team are able to
>>>>>>>>>>>>>> confirm any changes you'd like to the layout we can either have Maddie make
>>>>>>>>>>>>>> adjustments to the mockup or if they are simple enough changes we can
>>>>>>>>>>>>>> proceed without updated mockups.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Lastly, having a video automatically load on the homepage
>>>>>>>>>>>>>> will slow the site speed down but this is also dependent on the user's
>>>>>>>>>>>>>> connection. Based on some performance insights the homepage video takes on
>>>>>>>>>>>>>> average .5 of a second to render in. Half a second isn't very
>>>>>>>>>>>>>> noticeable but it does affect the load times. This also comes down to
>>>>>>>>>>>>>> personal preference and how fast you'd like the page to load in.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Let me know how you'd like to proceed,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 21, 2022 at 9:18 PM Jenn Lagemann <
>>>>>>>>>>>>>> jennifer.lagemann@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott and team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for sending the changes over. Here's some feedback:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I like the mobile version, however, in the phone number CTA
>>>>>>>>>>>>>> in the top right corner, it's cut off on my phone and only showing the
>>>>>>>>>>>>>> first 6 digits (not sure if other people are having this issue, but wanted
>>>>>>>>>>>>>> to call it out) in case.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In addition, the desktop requires a lot of scrolling. Maybe
>>>>>>>>>>>>>> we could:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>    - move "let our homecare experts help" to be a title on
>>>>>>>>>>>>>>       the right side of the image so we don't have an extra white space at the
>>>>>>>>>>>>>>       top.
>>>>>>>>>>>>>>       - shorten the red text as a subhead to say "Request
>>>>>>>>>>>>>>       information for a complimentary care consultation"
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I was also curious if the video currently on the Calgary (and
>>>>>>>>>>>>>> other) pages is slowing down the loading times or if it has an effect? I
>>>>>>>>>>>>>> like the video and think it captures attention, but I would love to hear
>>>>>>>>>>>>>> others' thoughts here.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Let me know if you have any questions, have a great rest of
>>>>>>>>>>>>>> your night,
>>>>>>>>>>>>>> Jenn
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jul 20, 2022 at 1:55 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Just wanted to provide a quick update.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Our developer hit a few snags in the initial process so he
>>>>>>>>>>>>>> felt more comfortable working in a dev environment to not affect the live
>>>>>>>>>>>>>> site. This additional set-up time won't have an affect on the cost as this
>>>>>>>>>>>>>> was an internal decision, but I appreciate your patience in the delay.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've provided the link for the changes you can view here
>>>>>>>>>>>>>> <https://homecareassistancecalgary.u7wpdev.com/>.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Login info:
>>>>>>>>>>>>>> username: u7solutions
>>>>>>>>>>>>>> password: www123
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let me know if the homepage and contact page for
>>>>>>>>>>>>>> desktop and mobile viewing match what you are looking for. Once the changes
>>>>>>>>>>>>>> are approved we will push them to the live site.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Can I please get confirmation for other phone numbers for
>>>>>>>>>>>>>> the Vancouver and Winnipeg site? *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 1:59 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for confirming everyone!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'll pass the approved mock ups to a developer to get started
>>>>>>>>>>>>>> shortly on the Winnipeg, Vancouver, and Calgary sites. I anticipate the
>>>>>>>>>>>>>> changes being done by the end of the week, barring any
>>>>>>>>>>>>>> unforeseen circumstances.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'll keep everyone in the loop with updates as they come in.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 1:18 PM Alexa Graziani <
>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Awesome! Looks like we can move forward :)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:02 AM Jennifer Lagemann <
>>>>>>>>>>>>>> jennifer.lagemann@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Agreed! I love these,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Jenn
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Jul 11, 2022, at 10:47 AM, Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Hi Maddie,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> These look awesome. Love it.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 10:38 AM Madeleine Gagné <
>>>>>>>>>>>>>> madeleine.gagne@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've updated the mocks
>>>>>>>>>>>>>> <https://xd.adobe.com/view/155c6095-151a-4776-ba50-96c097fd0914-400f/grid?hints=off>
>>>>>>>>>>>>>> using images 2 and 3 where I think they work best. Let us know if you like
>>>>>>>>>>>>>> this new direction! I agree with Tim's previous email where he mentioned
>>>>>>>>>>>>>> that replacing the video with a still image will improve loading times.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Maddie
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Jul 8, 2022 at 2:58 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Jenn,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I like options 2 and 3 best. Whatever fits best within the
>>>>>>>>>>>>>> dimensions of the site.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Jul 8, 2022 at 1:57 PM Jennifer Lagemann <> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Attachment:
>>>>>>>>>>>>>> image002.jpg
>>>>>>>>>>>>>> <https://riseco.zendesk.com/attachments/token/rVscU7snLnc3zxwB6g7TP8Nso/?name=image002.jpg>
>>>>>>>>>>>>>> image.png
>>>>>>>>>>>>>> <https://riseco.zendesk.com/attachments/token/e32l1Urjy3PrOns1hohKASMOD/?name=image.png>
>>>>>>>>>>>>>> image.png
>>>>>>>>>>>>>> <https://riseco.zendesk.com/attachments/token/gu4qyWusLLJZPJVQ3jTr5MCjc/?name=image.png>
>>>>>>>>>>>>>>
>>>>>>>>>>>>> [L763G8-M563X]
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>