--Apple-Mail-40C53921-492A-457E-AB7F-84A0B9FC2E63 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I will have to check this tonight when I get home.=20 They definitely do not owe anything. It looks like I mis-typed the payment a= mount when I received the payment, however I need to confirm that I didn't o= ver withdraw this amount. So either it is a typo or they have a $110 credit.= Will confirm when I get home tonight.=20 My apologies! Lindsey Sent from my iPhone > On Sep 21, 2022, at 10:48 AM, Cheryl Cartwright w= rote: >=20 > =EF=BB=BF > Hi Lindsey, >=20 > I hope this email finds you well. I had a call from a Winnipeg client, las= t name TKACH inquiring about an outstanding balance of $110.00=20 >=20 > When I went in to look it appeared all their invoices were paid however I d= id come across one on Sept 16 for $887.01 however at the bottom it stated $9= 97.01 with the difference being that $110. I just can't seem to find where t= hat $110 comes from as the invoice itself is for $887.01=20 >=20 > Can you shed some insight and let me know if they do actually owe the $110= as the client is really upset and I want to resolve this for her. >=20 > Thanks, > Cheryl=20 >=20 > --=20 > Cheryl Cartwright > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > We Are Hiring! >=20 > Champions of Longevity > ccartwright@homecareassistance.com --Apple-Mail-40C53921-492A-457E-AB7F-84A0B9FC2E63 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I will have t= o check this tonight when I get home. They de= finitely do not owe anything. It looks like I mis-typed the payment amount w= hen I received the payment, however I need to confirm that I didn't over wit= hdraw this amount. So either it is a typo or they have a $110 credit. Will c= onfirm when I get home tonight. My apologies!= Lindsey Sent from my iPhon= e On Sep 21, 2022, at 10= :48 AM, Cheryl Cartwright <ccartwright@thekey.com> wrote: =EF=BB=BF Hi Lindsey, I hope this email finds you well. I= had a call from a Winnipeg client, last name TKACH inquiring about an outst= anding balance of $110.00 When I went in to l= ook it appeared all their invoices were paid however I did come across one o= n Sept 16 for $887.01 however at the bottom it stated $997.01 with the diffe= rence being that $110. I just can't seem to find where that $110 comes from a= s the invoice itself is for $887.01 Can you s= hed some insight and let me know if they do actually owe the $110 as the cli= ent is really upset and I want to resolve this for her. = Thanks, Cheryl -- = Cheryl Cartwright Director of Care Home Care Assistance Office: 416-488-8777 Toron= to, ON