--0000000000005bb6b406177d5804 Content-Type: multipart/alternative; boundary="0000000000005bb6b206177d5803" --0000000000005bb6b206177d5803 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle, There is no Brad Clark attached to Gordon's file. My concern is that government payments come in only after an invoice is sent, they never pay upfront. It seems so unlikely we would have a credit from the LHIN for this reason. Where did you see the name Brad Clark and maybe I can look into it more. Cheryl On Wed, May 1, 2024 at 4:19=E2=80=AFPM Michelle Hudgins wrote: > Hello Cheryl, > > Yes, I do know it was a payment from the Government. > Per my email from yesterday I was requesting Brad Clark's number, I was > under the impression that he is the contact person. > > On Wed, May 1, 2024 at 2:55=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Michelle, >> >> Are we sure there is a credit? This was not paid out of pocket. Gordon's >> account was associated with the government who would have paid his bills= . >> Issuing it back to the family does not make sense. >> >> Cheryl >> >> On Tue, Apr 30, 2024 at 3:47=E2=80=AFPM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Cheryl, >>> >>> Can you provide me with Brad Clarke's phone number regarding Gordon >>> Williams please? >>> >>> On Tue, Apr 30, 2024 at 2:38=E2=80=AFPM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Hello Cheryl, >>>> >>>> The reason for the inquiry is that the clients are terminated. I was >>>> not sure what the process was in Canada. >>>> I will follow up with the payments team. >>>> Thank you. >>>> >>>> >>>> On Tue, Apr 30, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> If you need me to then I can but I need to know what email address >>>>> they want it sent to. Seems strange though to credit someone back tha= t way >>>>> from a company. >>>>> >>>>> On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Normally credits are issued by billing not by e-transfer. >>>>>> >>>>>> On Tue, Apr 30, 2024 at 3:09=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> Isn't that a function of the billing department? >>>>>>> >>>>>>> On Tue, Apr 30, 2024 at 1:49=E2=80=AFPM Michelle Hudgins >>>>>> michelle.hudgins@thekey.com> wrote: >>>>>>> >>>>>>>> Who handles credits from your team? These credits need to be taken >>>>>>>> care of asap. >>>>>>>> >>>>>>>> On Tue, Apr 30, 2024 at 11:46=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> I can send a client an e-transfer, but I don't typically oversee >>>>>>>>> credits. >>>>>>>>> >>>>>>>>> On Tue, Apr 30, 2024 at 11:38=E2=80=AFAM Michelle Hudgins >>>>>>>> michelle.hudgins@thekey.com> wrote: >>>>>>>>> >>>>>>>>>> Do you issue credits to the client? >>>>>>>>>> >>>>>>>>>> On Tue, Apr 30, 2024 at 10:21=E2=80=AFAM Timothy Thomas >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Michelle, >>>>>>>>>>> >>>