--00000000000041293405e0f4aa8d Content-Type: text/plain; charset="UTF-8" I haven't touched any forwarding for your phones at this point, only built out on the back end of 8x8 which is a completely separate system, so it is unrelated to anything we are doing with 8x8 migrations. I would suggest troubleshooting the normal route directly with your phone providers as nothing has yet been activated on our end for our Corp system. On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright wrote: > Hi Isabelle, > > Since our call the other day our phones don't seem to be routing properly. > All calls I can't pick up are going to Steve Darley. His number > (647-898-8134) should't even be in the system. Even with my phone forwarded > to Taylor, calls are still bouncing to Steve. Do you know why this might be > happening? > > Thanks, > > Cheryl > > On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas wrote: > >> Hi Isabelle, >> >> There's no need for French in this instance. >> >> Apart from the employment verification option, all else looks good. >> >> Thanks >> Tim >> >> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La wrote: >> >>> Hello Tim, Cheryl and Taneshia, >>> >>> Please be advised that your 8x8 phone system has been built out but we >>> do not have a recording yet, as I understand there may be some French >>> utilized. If you need this French component customized, please have someone >>> record on your behalf as soon as possible and provide us the recording so I >>> can upload for the Office Hours Auto-Attendant. In English, the script is >>> usually as below, though I know there will be some things removed as I >>> understand you don't do your payroll system through us for employment >>> verification requests but I'm giving you the shell script anyway. If you >>> only require English, I can also do this recording for you but just confirm >>> as I know a lot of the Canadian offices use French. >>> >>> Thank you for calling ______________, the premier partner for >>> personalized and dignified care. >>> If you are inquiring about new care, please press 1. >>> If you are an existing client please press 2. >>> Caregivers and employment enquiries please press 3. >>> For employment verification requests please press 4. >>> All others please press 5. >>> If you would like to hear this menu again press 9. >>> >>> >>> >>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La wrote: >>> >>>> I just sent a calendar invite for Monday, let's catch up then, thanks >>>> Tim. >>>> >>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas wrote: >>>> >>>>> Hi Isabelle, >>>>> >>>>> Here are the numbers: >>>>> >>>>> *Main office#: *416-855-2333 ext#281 >>>>> >>>>> *Toll Free#:* 1-855-526-2702 ext#281 >>>>> >>>>> *Mavencare Sales#: *647-484-0632 **This number is on all Mavencare >>>>> brochures.* >>>>> >>>>> Perhaps we should connect to discuss a few things prior to the change. >>>>> Are you free early next week? My calendar is up to date/ >>>>> >>>>> Thanks! >>>>> Tim >>>>> >>>>> On Wed, Jun 1, 2022