--000000000000f94a2505e0f4adbb Content-Type: text/plain; charset="UTF-8" Thank you so much Isabelle. I will look into it. Have a great day, Cheryl On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, wrote: > I haven't touched any forwarding for your phones at this point, only built > out on the back end of 8x8 which is a completely separate system, so it is > unrelated to anything we are doing with 8x8 migrations. I would suggest > troubleshooting the normal route directly with your phone providers as > nothing has yet been activated on our end for our Corp system. > > On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright ccartwright@homecareassistance.com> wrote: > >> Hi Isabelle, >> >> Since our call the other day our phones don't seem to be routing >> properly. All calls I can't pick up are going to Steve Darley. His number >> (647-898-8134) should't even be in the system. Even with my phone forwarded >> to Taylor, calls are still bouncing to Steve. Do you know why this might be >> happening? >> >> Thanks, >> >> Cheryl >> >> On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas wrote: >> >>> Hi Isabelle, >>> >>> There's no need for French in this instance. >>> >>> Apart from the employment verification option, all else looks good. >>> >>> Thanks >>> Tim >>> >>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La wrote: >>> >>>> Hello Tim, Cheryl and Taneshia, >>>> >>>> Please be advised that your 8x8 phone system has been built out but we >>>> do not have a recording yet, as I understand there may be some French >>>> utilized. If you need this French component customized, please have someone >>>> record on your behalf as soon as possible and provide us the recording so I >>>> can upload for the Office Hours Auto-Attendant. In English, the script is >>>> usually as below, though I know there will be some things removed as I >>>> understand you don't do your payroll system through us for employment >>>> verification requests but I'm giving you the shell script anyway. If you >>>> only require English, I can also do this recording for you but just confirm >>>> as I know a lot of the Canadian offices use French. >>>> >>>> Thank you for calling ______________, the premier partner for >>>> personalized and dignified care. >>>> If you are inquiring about new care, please press 1. >>>> If you are an existing client please press 2. >>>> Caregivers and employment enquiries please press 3. >>>> For employment verification requests please press 4. >>>> All others please press 5. >>>> If you would like to hear this menu again press 9. >>>> >>>> >>>> >>>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La wrote: >>>> >>>>> I just sent a calendar invite for Monday, let's catch up then, thanks >>>>> Tim. >>>>> >>>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas wrote: >>>>> >>>>>> Hi Isabelle, >>>>>> >>>>>> Here are the numbers: >>>>>> >>>>>> *Main office#: *416-855-2333 ext#281 >>>>>> >>>>>> *Toll Free#:* 1-855-526-2702 ext#281 >>>>>> >>>>>> *Mavencare Sales#: *647-484-0632 **This number is