Hi
So it is a Vsa Debit card that serves for direct deposit,
The number is :
4724 0904 5544 3349
Exp 02/30 CVC 296
Irene M Senft
Thank you
Cathy
*Cathy Gerth*
*Client Success Manager *
*Direct: 778-403-6148*
*Office:* 778-279-3634
Email: cgerth@thekey.com
[image: TheKey]
On Fri, Oct 10, 2025 at 4:58 PM Cathy Gerth <cgerth@thekey.com> wrote:
> Hi
> So it is a Vsa Debit card that serves for direct deposit,
> The number is :
> 4724 0904 5544 3349
> 02/30 exp
> *Cathy Gerth*
> *Client Success Manager *
> *Direct: 778-403-6148*
> *Office:* 778-279-3634
> Email: cgerth@thekey.com
>
> [image: TheKey]
>
>
>
>
>
>
>
> On Fri, Oct 10, 2025 at 10:43 AM Cathy Saari <collectionsteam@thekey.com>
> wrote:
>
>> Hi Cathy,
>>
>> Marc's last ticket of a payment change for Irene was 6/5/24. That was to
>> add the debit card that is currently on file, but is expired. We need
>> either the bank information including postal code or new debit card info
>> for Irene.
>>
>> Info needed for PAD
>>
>> Ifo needed for Debit Card
>>
>>
>> Thanks, Cathy
>>
>>
>> Cathy Saari
>> Collections & Contact Center Specialist 2| TheKey
>> 1-866-226-1702
>> billing@thekey
>> Hours-8:00am -5:00pm EST M-F
>>
>> <http://www.thekey.com>
>>
>>
>> On Fri, 10 Oct at 12:32 PM , Cathy Saari <collectionsteam@thekey.com>
>> wrote:
>> Hi Cathy,
>>
>> The only payment method on the client's account is the expired Visa CC.
>> I do not see any payment forms in Irene's Clear Care file, nor do I see a
>> ticket from Marc updating the account. Can you please get the compete bank
>> information, so we can process the payments for this client.
>>
>> Thanks, Cathy
>>
>>
>> Cathy Saari
>> Collections & Contact Center Specialist 2| TheKey
>> 1-866-226-1702
>> billing@thekey
>> Hours-8:00am -5:00pm EST M-F
>>
>> <http://www.thekey.com>
>>
>>
>> On Tue, 7 Oct at 6:46 PM , Cathy Gerth <cgerth@homecareassistance.com>
>> wrote:
>> Hello
>> There is a new expiry date....
>> Same card and card #
>> Expiry 02/30 CVC 296
>> Thank you
>>
>> Cathy
>>
>> *Cathy Gerth*
>> *Client Success Manager *
>> *Direct: 778-403-6148*
>> *Office:* 778-279-3634
>> Email: cgerth@thekey.com
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Oct 7, 2025 at 7:54 AM Cathy Saari <billing@thekey.com> wrote:
>>
>>> Hi Sharon,
>>>
>>> The Versapay system is saying that the card is expired. Has she gotten
>>> a new card lately with a new expiration date? I tried the card again and
>>> it declined.
>>>
>>> Thanks, Cathy
>>>
>>>
>>> Cathy Saari
>>> Collections & Contact Center Specialist 2| TheKey
>>> 1-866-226-1702
>>> billing@thekey
>>> Hours-8:00am -5:00pm EST M-F
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>> On Mon, 6 Oct at 4:20 PM , SharonSpeirs <sspeirs@thekey.com> wrote:
>>> Good afternoon, team.
>>>
>>> I just received a call from Sharon Green, the payer for client Irene
>>> Senft. Sharon shared that her recent invoice dated October 3, 2025,
>>> #1145382, was declined according to an email from TheKey. She is getting
>>> frustrated because the same thing happened last week due to a glitch on our
>>> end. She wonders if it happened again this week, as there is no issue with
>>> her credit card. Could you please look into this and get back to us so we
>>> can inform the payer.
>>> Thanks in advance.
>>> Sharon
>>>
>>> Sharon Speirs
>>> General Manager
>>> sspeirs@thekey.com
>>> Mobile: (778) 991-3361
>>> Office: (778) 279-3634
>>> TheKey.com <https://thekey.com/>
>>> *We value your feedback. Please leave us a Google review*
>>> <https://search.google.com/local/writereview?placeid=ChIJgz_hSRBuhlQR7zfeo5JajGY>
>>> <https://thekey.com>
>>>
>>> 1244256:611100
>>
>