----==_mimepart_6553f59810a6c_1fa2ae858678bec42951791 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi June, I tried to reach you on 519-954-2113, Kindly let me know on= ce you available. Warm Regards, Subham Banerjee Service Des= k Engineer Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hc= a.freshdesk.com TheKey.com =C2=A0 = = On Tue, 14 Nov at 5:07 PM , Subham Banerjee wr= ote: = = Hi June, = = Sure, Kindly allow me some moments. = I will reach out to you. = = = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = = Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.= com = TheKey.com = = =C2=A0 = = = = = = On Tue, 14 Nov at 5:00 PM , JuneLapointe wrote: Hi Subham, = You can reach out to me on my 8x8 number which works on my desktop but n= ot on the cell phone app. 519-954-2113. = Sincerely, June Lapointe = On-call Manager = Office 519-954-2111 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = On Tue, Nov 14, 2023 at 4:44=E2=80=AFPM Subham Banerjee wrote: = = = = = Hi Timothy,=C2=A0 = = Thank you for reaching out to IT Help Desk, =E2=80=8BI am checking about= her 8x8 account and access. = = Kindly share her best number to reach out. I will reach out to her as so= on as possible. = = = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = = Contact IT Support 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.= com = TheKey.com = = =C2=A0 = = = = = = On Tue, 14 Nov at 4:34 PM , Timothy Thomas wrote: Hi, = User June Lapointe has been having issues with her 8x8 and she reached o= ut to their support team for help. This is the response she received. Can= you assist? = = Thanks, = Tim = = = ---------- Forwarded message --------- From: June Lapointe Date: Tue, Nov 14, 2023 at 4:14=E2=80=AFPM Subject: 8x8 Issue N= ot Resolved To: Timothy Thomas = = Hi=C2=A0Tim, = I am now able to log into my 8x8 app but not able to receive or make cal= ls. This is the email from 8x8 IT. Do I need to send it the TheKey IT? = 8x8 Support Case #:=C2=A0C4802384 Subject:=C2=A0Unable to login on 8x8 Wo= rk for Mobile Status:=C2=A0In Progress - Customer Responded Account:=C2=A0= Home Care Assistance Dear June, = I'm writing regarding your 8x8 Support case. I have done several tests = on my end and I was able to reproduce the behavior and then I found that = your profile configuration is desynced on the backend so I will need your= permission for me to toggle your profile license. This troubleshooting = step will resync all your profile configuration to the backend but will a= lso delete any any existing=C2=A0voicemails, faxes, and recordings so mak= e sure these are backed up prior to toggling the license. Please let me = know if your IT or Company Admin does not authorize this troubleshooting = step so I can go and escalate the case for further investigation. Pendin= g reply. = To review your case or provide additional details,=C2=A0click here. If p= rompted, please log in with your 8