--00000000000001a9f6060a247034 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Call on my personal cell. 519-222-7086. Sincerely, June Lapointe On-call Manager Office 519-954-2111 TheKey.ca [image: TheKey] On Tue, Nov 14, 2023 at 5:32=E2=80=AFPM Subham Banerjee wrote: > Hi June, > > I tried to reach you on 519-954-2113, > Kindly let me know once you available. > > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > On Tue, 14 Nov at 5:07 PM , Subham Banerjee wrote: > Hi June, > > Sure, Kindly allow me some moments. > I will reach out to you. > > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > On Tue, 14 Nov at 5:00 PM , JuneLapointe > wrote: > Hi Subham, > > You can reach out to me on my 8x8 number which works on my desktop but no= t > on the cell phone app. 519-954-2113. > > Sincerely, > June Lapointe > On-call Manager > Office 519-954-2111 > TheKey.ca > > [image: TheKey] > > > On Tue, Nov 14, 2023 at 4:44=E2=80=AFPM Subham Banerjee > wrote: > >> Hi Timothy, >> >> Thank you for reaching out to IT Help Desk, >> =E2=80=8BI am checking about her 8x8 account and access. >> >> Kindly share her best number to reach out. >> I will reach out to her as soon as possible. >> >> >> Warm Regards, >> >> *Subham Banerjee* >> Service Desk Engineer >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> >> On Tue, 14 Nov at 4:34 PM , Timothy Thomas wrote: >> Hi, >> >> User June Lapointe has been having issues with her 8x8 and she reached >> out to their support team for help. This is the response she received. C= an >> you assist? >> >> Thanks, >> Tim >> >> ---------- Forwarded message --------- >> From: June Lapointe >> Date: Tue, Nov 14, 2023 at 4:14=E2=80=AFPM >> Subject: 8x8 Issue Not Resolved >> To: Timothy Thomas >> >> >> Hi Tim, >> >> I am now able to log into my 8x8 app but not able to receive or make >> calls. This is the email from 8x8 IT. Do I need to send it the TheKey IT= ? >> >> *8x8 Support Case #:* C4802384 >> >> *Subject:* Unable to login on 8x8 Work for Mobile >> *Status:* In Progress - Customer Responded >> *Account:* Home Care Assistance >> >> Dear June, >> I'm writing regarding your 8x8 Support case. >> I have done several tests on my end and I was able to reproduce the >> behavior and then I found that your profile configuration is desynced on >> the backend so I will need your permission for me to toggle your profile >> license. >> >> This troubleshooting step will resync all your profile configuration to >> the backend but will also delete any any existing voicemails, faxes, and >> recordings so make sure these are backed up prior to toggling the licens= e. >> >> Please let me know if your IT or Company Admin does not