--000000000000ebe9ef06315a1e08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey William, This client is a con woman. She'll tell you what you want to hear. She even faked government documents to try and get a tax credit on services which is why we ended services in the first place. In my experience, a threatening letter (even if empty) would be the only way to apply pressure to someone like this. The more time that passes, the more she will continue to lie and create a story. If nothing is received by next week, I think this is the only possible way to collect on this account. On Thu, Mar 27, 2025 at 4:31=E2=80=AFPM William Schmiedeknecht wrote: > Hello Joey, > > We currently do not have a legal partner in Canada that we can tap to sen= d > out for collections. We do have a 3rd party agency that we employ, though > this balance is relatively low for any legal action that we could take > against this client. We could ultimately make an empty threat, but in my > experience it may just make them dig their heels in further. I would > suggest trying to reach out to them in person and verifying if they have > sent the check to us, or getting a check cut. Otherwise If they are being > this combative, I do not see a path to collecting on this account. > Please advise if you have any other suggestions. > > Thank you, > > On Thu, Mar 27, 2025 at 3:28=E2=80=AFPM Joey Taylor > wrote: > >> Hey Michelle, >> >> Not at all. Do anything you can to get a hold of them!! If you do not, w= e >> should send a letter threatening legal action. >> >> Thanks, >> >> On Thu, Mar 27, 2025 at 4:25=E2=80=AFPM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Hi Joey, >>> >>> Let's wait a few more days to see if the check arrives. I also noticed = a >>> home number on the credit card form. Would you object to us calling tha= t >>> number? >>> >>> >>> >>> >>> On Thu, Mar 27, 2025 at 3:54=E2=80=AFPM Sophia Jantz wrote: >>> >>>> Hi Joey, >>>> >>>> Good afternoon. I would have to look to Michelle for the answer to you= r >>>> question. I am not certain how far past due an account must be in orde= r for >>>> us to do that. >>>> >>>> >>>> Respectfully, >>>> >>>> Sophia Jantz >>>> Client Support Specialist II| TheKey >>>> Phone: 866-226-1702 >>>> billing@thekey.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Thu, 27 Mar at 12:45 PM , JosephTaylor >>> joey.taylor@homecareassistance.com> wrote: >>>> Hi Sophia, >>>> >>>> Is there some sort of email I can send threatening her to pay or we >>>> will take legal action. >>>> She is a con, I don't believe anything else will work. >>>> >>>> On Thu, Mar 27, 2025 at 12:27=E2=80=AFPM Michelle Hudgins >>> michelle.hudgins@thekey.com> wrote: >>>> >>>>> Hi Joey, >>>>> >>>>> I left a voice message yesterday and did not hear back. I followed up >>>>> today with a text and Zia replied with You have been blocked . >>>>> Can you please fol