--00000000000017749505ebcd5573 Content-Type: text/plain; charset="UTF-8" Thanks so much, Cheryl! I'm catching up on emails after being gone a couple of days. I will include this information in the recent email I just sent out. thanks again! On Mon, Oct 24, 2022 at 7:12 AM Cheryl Cartwright wrote: > Good Morning All, > > I wanted to address the medalia report from Devlin this morning. This was > an old Mavencare client who left their services for quite some time and > then came back to us this Summer. I cannot speak to their experience before > HCA took over but since their return a few months ago they have had a very > positive experience and have said as much. They have been happy with our > care team and our office staff. > > I am not sure why it appeared as an HCL referral but this is a client we > had long before Toronto ever had an HCL. Every client we are fortunate > enough to care for is valuable and important but we understand how hard our > HCL's work for referral partners and this is the only reason I bring this > up. > > Please let me know if you have any questions, > > Cheryl > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --00000000000017749505ebcd5573 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much, Cheryl! I'm catchin= g up on emails after being gone a couple of days. I will include this infor= mation in the recent email I just sent out.=C2=A0 = thanks again! On Mon, Oct 24, 2022 at 7:12 AM Cheryl Cartwright < ccartwright@thekey.com > wrot= e: Good Morning All, I wanted to address the medalia re= port from Devlin this morning. This was an old Mavencare client who left th= eir services for quite some time and then came back to us this Summer. I ca= nnot speak to their experience before HCA took over but since their return = a few months ago they have had a very positive experience and have said as = much. They have been happy with our care team and our office staff.=C2=A0 I am not sure why it appeared as an HCL referral bu= t this is a client we had long before Toronto ever had an HCL. Every client= we are fortunate enough to care for is valuable and important but we under= stand how hard our HCL's work for referral partners and this is the onl= y reason I bring this up.=C2=A0 Please let me know= if you have=C2=A0any questions, Cheryl -- Cheryl Cartwright Regional, Client Success, Ca= nada=C2=A0 Home Care Assistance Office:=C2=A0 416-488-8777 Toronto, O= N (EST) <a href=3D"https://www.torontohom