Thank you for resolving this.
On Tue, Jan 23, 2024 at 1:28 PM Subham Banerjee <itsupport@thekey.com>
wrote:
> Hi Cheryl,
>
> I called her & took remote,
> Resolved the Audio/Video issue of the laptop she is assigned to.
> There is no other problem found.
>
> And I am checking with the Caller ID change of her number 437 216 2865.
>
>
> Warm Regards,
>
> *Subham Banerjee*
> Service Desk Engineer
> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Tue, 23 Jan at 11:05 AM , Subham Banerjee <itsupport@thekey.com>
> wrote:
> Hi Cheryl.
>
> Unfortunately Serial number you'll find back side of the laptop, It should
> be 8-10 characters (SN number).
> And I can see already a laptop assigned to her, Device serial number
> PF3BTNW8.
>
> Could you please confirm on this laptop.
>
>
> Warm Regards,
>
> *Subham Banerjee*
> Service Desk Engineer
> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Tue, 23 Jan at 10:36 AM , CherylCartwright <
> ccartwright@homecareassistance.com> wrote:
> Good Morning,
>
> Can someone send me an update on Stephanie's laptop? It was a laptop we
> already had and just wanted it reassigned to her. The serial number again
> is C7791CC4-7555-44CB-8CD3-FB4B74A61DCF
>
> Thanks,
>
> Cheryl
>
> On Mon, Jan 22, 2024 at 12:27 PM TheKey Support <itsupport@thekey.com>
> wrote:
>
>> Hi CherylCartwright,
>>
>> Thank you for submitting a request to the IT Support team. Your request
>> has the ticket ID 638384
>> https://hca.freshdesk.com/helpdesk/tickets/638384. Please use this
>> ticket ID for any communication regarding this request. The IT Support team
>> will keep you updated on the progress to resolving your ticket.
>>
>> Thank you
>>
>> 638384:611100
>